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Apple Procedures Content Strategist United States, North Carolina, Cary 934454189
19.12.2024
Description
As a successful content strategist, you will focus on serving the needs of AppleCare Contact Center Advisors by making procedural content easier to find, use and understand. Specifically, in this role you will:Synthesize requests and inputs from a variety of sources into a cohesive content plan.Use a combination of data analysis and creative thinking to develop the best approach for content optimization.Use data to prioritize when we create/update content and recommend strategies to make our content more effective.Lead conversations with content partners to find consensus and create timelines for content change and creation.Track key critical metrics to measure content effectiveness and develop improvement plans as needed.Facilitate roundtables, data research, and surveys to support a cohesive procedural content strategy.
Minimum Qualifications
- 5 years of related work experience in content management
- Exceptional communication and project management abilities
- In depth knowledge of Apple products and services with expert support, services and or technical knowledge of Apple Products
- Knowledge of support contact center processes and operations
- Experience with CMS and ticketing systems
- Research, analytical, and decision-making skills
- Ability to juggle multiple tasks for several projects at the same time, often on short timelines
- Familiarity with the use of taxonomy for content management
Preferred Qualifications
- Bachelor’s degree in communication, online analytics, or human-computer interaction
- AI/ML experience
Additional Requirements
Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.
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