RedisLabs Customer Succes Manager 

United States, Kentucky 

933842781

Key Responsibilities:

1. Customer Relationship Management:

• Serve as the primary post-sale point of contact for assigned customers, fostering trust and understanding their business goals.
• Proactively engage customers to ensure successful onboarding and continued adoption of Redis solutions.
• Build and maintain long-term relationships with stakeholders across technical and business teams.

• Drive the adoption of Redis Enterprise by identifying use cases that align with customer goals and objectives.
• Deliver regular business reviews to showcase value, identify opportunities for growth, and mitigate risks of churn.
• Advocate for customer needs internally, collaborating with Product, Support, and Engineering teams to resolve issues and influence roadmap priorities.

• Develop tailored success plans to guide customers on achieving their desired outcomes with Redis solutions.
• Coordinate with Redis experts to deliver training, best practices, and knowledge-sharing sessions.
• Monitor key performance metrics, offering recommendations to maximize ROI and optimize product usage.

• Identify and nurture expansion opportunities within your accounts, partnering with Sales to drive upsell and cross-sell initiatives.
• Track account health through regular check-ins, identifying and mitigating risks early.
• Ensure contract renewals by demonstrating ongoing value and supporting customers’ evolving needs.

• Work closely with Sales, Solutions Architecture, Support, and other teams to ensure a seamless customer experience.
• Act as a voice of the customer within Redis to ensure our solutions continue to meet market demands.

Qualifications:

• Experience:
• 5+ years of experience in Customer Success, Account Management, or a related customer-facing role, preferably in SaaS, cloud, or database technologies.
• Technical Acumen:
• Strong understanding of cloud services, data platforms, or related technologies. Familiarity with Redis or NoSQL databases is a plus.
• Some experience with SaaS products and public cloud (AWS, GCP, Azure)
• Proven exposure to enterprise clients in the Financial Services industry and an understanding of common Fintech use cases.
• Customer-Centric Mindset:
• Proven track record of driving and improving executive relationships, customer satisfaction, adoption, and retention.
• Communication Skills:
• Exceptional interpersonal, verbal, and written communication skills. Ability to clearly convey complex technical concepts to diverse audiences.
• Problem-Solving Ability:
• Strategic thinker with the ability to anticipate challenges and provide solutions proactively.
• Collaboration Skills:
• Comfortable working cross-functionally with Sales, Product, Marketingin a fast-paced, global organization.
• Tools & Systems:
• Experience with CRM platforms (e.g., Salesforce), customer success tools (e.g., Gainsight), and analytics platforms is a plus.

Extra great if you have:

• Experience with Redis or any other NoSQL database
• Experience with software development (Java, .NET, Python)
• Some experience with DBaaS (relational or non-relational)
• Live in the East Coast

Our culture is what makes Redis a fun and rewarding place to work. To support you at work and beyond, we offer all our US team members fantastic benefits and perks:

• Competitive salaries and equity grants
• Unlimited time off to promote a healthy work-life balance
• H/D/V coverage along with 401K, FSA, and commuter benefits
• Frequent team celebrations and recreation events
• Home internet & phone stipend
• Learning and development opportunities
• Ability to influence a high-performance company on its way to IPO