Red hat Architect - Cloud Customer Succes Timișoara Office 

Romania, Timișoara 

471146498

What you will do

• Ensure customers get the maximum value from our solutions and use them easily

• Provide issue resolution to strategic customers over various support channels

• Develop solutions for our customers while understanding their business needs

• Exceed customer expectations by providing outstanding customer service

• Keep our customers updated and ensure they are satisfied with our support

• Collaborate with other engineers to develop creative solutions for our customers

• Share your knowledge in the global Red Hat knowledge management system; present troubleshooting instructions and solutions to other engineers within the domain

• Manage customer cases and maintain clear and concise case documentation

• Participate case review conference call with customers when needed

What you will bring

• Commercial Linux or UNIX system experience and Networking as part of Telecom solutions/projects

• Deployment experience with distributed object and block stores within OpenStack environments

• Strong knowledge of OpenStack and Kubernetes, experience across all working components as part of a Telco solution

• Comprehensive understanding of Linux Kernel subsystems like networking, storage and experience with Telco cloud would be a bonus

• Ability and willingness to learn new technologies on your own and apply new concepts to problems

• Good English skills

• Willingness to travel to customer sites, following Red Hat’s COVID-19 guidelines