PayPal Sr Manager Site Reliability Engineering 

United States, California, San Jose 

931971233

Essential Responsibilities:

• Manage and mentor a team of site reliability engineers, setting performance objectives, providing technical guidance, and ensuring alignment with business goals.
• Oversee the execution of reliability initiatives, ensuring critical systems maintain high availability, resilience, and performance at scale.
• Work with engineering, operations, and product teams to ensure seamless integration of reliability best practices into the development, deployment, and operational processes.
• Lead incident management activities, including coordination of response efforts, root cause analysis, and implementing solutions to prevent future incidents.
• Define and track key performance indicators (KPIs) related to system reliability, availability, and performance, reporting results to leadership regularly.
• Promote and drive automation within the site reliability engineering team, ensuring processes are streamlined and systems operate with minimal manual intervention.
• Manage capacity planning efforts, ensuring the scalability of systems and the ability to handle increasing traffic and resource demands effectively.
• Ensure the development and testing of disaster recovery plans and procedures, minimizing downtime in the event of a failure.
• Lead career development and mentorship efforts for team members, ensuring engineers have the tools and opportunities to grow their skills and advance their careers.
• Work closely with leadership to align site reliability engineering goals with broader organizational objectives, ensuring engineering efforts support business continuity and growth.

Expected Qualifications:

• Minimum of 12 years of relevant work experience and a Bachelor's degree or equivalent experience.
• Previous management experience

Key Responsibilities

• Strategic Leadership

  • Build and lead PayPal’s SRE Center of Excellence , shaping the vision, charter, and execution strategy.

  • Define global standards for reliability, observability, performance, and incident response across PayPal’s platforms.

  • Act as a thought leader for modern SRE practices, automation-first operations, and resilience engineering.

• Operational Excellence

  • Drive reliability frameworks, playbooks, and governance models to ensure consistency and maturity across all SRE functions.

  • Partner with engineering and infrastructure teams to reduce toil, improve system availability, and optimize cost-to-serve .

  • Oversee the development of metrics and KPIs to measure and improve operational performance.

• Innovation & Enablement

  • Foster a culture of automation, observability, chaos engineering, and continuous learning .

  • Enable teams to adopt emerging technologies and practices (e.g., AIOps, advanced monitoring, error budgets, service-level objectives).

  • Champion the adoption of DevOps and SRE principles across the engineering organization.

• People Leadership

  • Recruit, mentor, and grow a diverse team of SRE experts and reliability advocates .

  • Promote a culture of collaboration, transparency, and inclusion across global teams.

  • Provide coaching and career development for senior engineers and managers.

Qualifications

• 10+ years of experience in large-scale engineering, operations, or infrastructure, with at least 5+ years in leadership roles .

• Proven track record of building and scaling global SRE, DevOps, or platform engineering teams in complex environments.

• Deep expertise in reliability engineering, cloud-native platforms, CI/CD,monitoring/observability,and automation frameworks .

• Strong understanding of resilience, fault tolerance, incident management, and disaster recovery practices .

• Demonstrated success in influencing senior stakeholders and driving cross-functional initiatives.

• Exceptional leadership, communication, and organizational skills.

Preferred Skills

• Experience with financial services, fintech, or other highly regulated industries .

• Knowledge of AIOps, ML for operations, and modern reliability tooling .

• Strong ability to balance strategic vision with hands-on execution .

Travel Percent:

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit .

The US national annual pay range for this role is $152,500 to $262,350

Our Benefits:

Any general requests for consideration of your skills, please