PayPal Sr Manager Site Reliability Engineering 

India, Tamil Nadu, Chennai 

159507516

Essential Responsibilities:

• Manage and mentor a team of site reliability engineers, setting performance objectives, providing technical guidance, and ensuring alignment with business goals.
• Oversee the execution of reliability initiatives, ensuring critical systems maintain high availability, resilience, and performance at scale.
• Work with engineering, operations, and product teams to ensure seamless integration of reliability best practices into the development, deployment, and operational processes.
• Lead incident management activities, including coordination of response efforts, root cause analysis, and implementing solutions to prevent future incidents.
• Define and track key performance indicators (KPIs) related to system reliability, availability, and performance, reporting results to leadership regularly.
• Promote and drive automation within the site reliability engineering team, ensuring processes are streamlined and systems operate with minimal manual intervention.
• Manage capacity planning efforts, ensuring the scalability of systems and the ability to handle increasing traffic and resource demands effectively.
• Ensure the development and testing of disaster recovery plans and procedures, minimizing downtime in the event of a failure.
• Lead career development and mentorship efforts for team members, ensuring engineers have the tools and opportunities to grow their skills and advance their careers.
• Work closely with leadership to align site reliability engineering goals with broader organizational objectives, ensuring engineering efforts support business continuity and growth.

Expected Qualifications:

• Minimum of 12 years of relevant work experience and a Bachelor's degree or equivalent experience.
• Previous management experience

Preferred Qualification:

Role Overview:

Key Responsibilities:

• Lead and manage the Site Reliability engineering team, providing guidance on escalated technical issues and complex infrastructure challenges
• Oversee 24/7 monitoring and management of multi/hybrid cloud and on-premises infrastructure, ensuring optimal performance and availability
• Develop and implement incident management procedures, incident response protocols, and escalation frameworks for infrastructure and application issues
• Collaborate with cross-functional teams including DevOps, Security, and Application Development to resolve critical incidents and implement preventive measures
• Manage vendor relationships and coordinate with external partners for infrastructure services and support
• Drive continuous improvement initiatives to enhance system reliability, disaster recovery/BCP, performance, and operational efficiency
• Provide technical leadership during major incidents, coordinating response efforts and post-incident analysis
• Develop team capabilities through mentoring, training, and knowledge sharing programs
• Prepare and present operational metrics, incident reports, and improvement recommendations to senior leadership
• Knowledge of financial cyber security protocols (ISO 27001, SOC2) and incident detection and response frameworks.

Required Qualifications:

• Bachelor’s degree in computer science, Information Technology, or related field; Master's preferred
• 12+ years of experience in infrastructure management, with at least 3 years in a leadership role
• Extensive experience with multiple cloud platforms (AWS, Azure, GCP) and on-premises infrastructure management
• Strong background in incident management, ITIL frameworks, and operational best practices
• Experience with monitoring tools, automation platforms, andinfrastructure-as-codetechnologies
• Proven track record of leading technical teams in high-pressure, mission-critical environments
• Excellent communication skills with ability to interact effectively with technical teams and executive leadership
• Experience with enterprise applications, databases, and network infrastructure
• Strong analytical and problem-solving skills with attention to detail.

Preferred Qualifications:

• Relevant certifications (ITIL, cloud provider certifications, PMP)
• Deep Knowledge of financial regulatory requirements (preferably)
• Background in DevOps practices and CI/CD pipeline management.
• Experience with containerization technologies and orchestration platforms.

Our Benefits:

Any general requests for consideration of your skills, please