* Serve as a trusted advisor for customer’s intelligent modernization and cloud migration journeys, including deployment, and continuous optimization
* Guide customer IT executives through the changes needed to unlock the full value of IBM Hybrid Cloud and AI growth offerings
* Co-define customer roadmap for implementation and value realization alongside customer
* Define and execute customer success plan to demonstrate value of IBM Hybrid Cloud & AI growth offerings
* Drive adoption post-deployment and identify additional opportunities for expansion
* Lead transformative and technical conversations and persuade extended stakeholders to take action based on requirements and value provided by solutions
* Conduct workshops with customer to align IT architecture, integration & migration requirements
* Build and execute retention and expansion plays
* Activate early renewal conversations, drive upsell/cross-sell and work with extended IBM teams to ensure execution of the renewal process
* Be willing to take initiative and tackle things on your own, with the ability to navigate data and people to find answers
* Excellent communication skills in English and Chinese
* Possess strong interpersonal relationship building and executive communications skills
* Be able to work under pressure and independently with minimal supervision
* Be able to manage multiple customer accounts and projects simultaneously
* Have strong analytical and problem-solving skills, growth mindset, customer intimacy
Technical understanding on Red Hat Openshift Container Platform
