Microsoft Customer Success Account Manager 

China, Hong Kong, Hong Kong Island 

523937940

your delivery management capabilities and deepen your cloud and industry expertise.

You will partner with Account team peers to drive conversations
outcomes. You'll oversee customer projects from start to finish, ensuring timely
completion and smooth transition to usage through a robust program delivery plan and
updated milestones.You will establish and nurture strongthe support coverage model, consumption roadmap & delivery execution oversight and
to enable customer success planning, delivery execution and governance. You willOpportunity and Pursuit Management: You will bring forward customer insights to
sellers to support them in identifying and qualifying opportunities.In this role, you will assume leadership in
Additionally, you will define desired outcomes to enhance the performance, health, andcustomer value.You will be accountable for planning a portfolio of engagements, facilitating crossgroup collaboration, orchestrating resources, maintaining effective communication,
demonstrating analytical capabilities, and paying attention to detail. As a CSAM, you
will be responsible for developing and executing a comprehensive cross-cloudcurrent and future.This role demands excellent communication skills and the ability toyou will demonstrate leadership in teams consisting of Microsoft, Partner, andsuccess. You will provide leadership and orchestration across the Customer SuccessMicrosoft and partner project teams. Additionally, you will effectively prioritize betweenUnified contract obligations.You will build technical expertise to align customer goals with Microsoft
solutions, proposing outcomes for solution deployment and health. You will identify andworkloads, leveraging deeper technical resources as needed. You'll also address
technical blockers, provide engineering feedback, and drive product and solution improvement.You must have a proven track record in effectively managing complex
technical engagements and/or programs. Previous experience in a Program Manager or
Engagement Manager role with a focus on Cloud and software/services solutions is
highly desirable and preferred.