Your role and responsibilities
- Serve as a trusted advisor for customer’s intelligent modernization and cloud migration journeys, including deployment, and continuous optimization
- Drive business value and technology outcomes throughout customer lifecycle with IBM Hybrid Cloud and AI growth offerings
- Guide customer IT executives through the changes needed to unlock the full value of IBM Hybrid Cloud and AI growth offerings
- Co-define customer roadmap for implementation and value realization alongside customer
- Define and execute customer success plan to demonstrate value of IBM Hybrid Cloud & AI growth offerings, drive adoption post-deployment and identify additional opportunities for expansion
- Lead transformative and technical conversations and persuade extended stakeholders to take action based on requirements and value provided by solutions
- Conduct workshops with customer to align IT architecture , integration & migration requirements
- Build and execute retention and expansion plays
- Activate early renewal conversations, drive upsell/cross-sell and work with extended IBM teams to ensure execution of the renewal process
Required education
Bachelor's Degree
Preferred education
Master's Degree
Required technical and professional expertise
- 2-5 years of experience in customer-facing roles such as Customer Success, Technical Sales, Advisory Services, Professional Services or equivalent
- Experience with enterprise software implementations in (a) hybrid and/or multi-cloud environment, and (b) enterprise software implementations/operation/presale at least one of the following: Application Integration & Development middleware, IT Operation Automation, Infrastructure Delivery Automationqk
- Demonstrate a history of success architecting, implementing and support solutions in a technical consulting, pre-sales, technical account management, technical architect or equivalent role
- Be willing to take initiative and tackle things on your own, with the ability to navigate data and people to find answers
- Excellent communication skills in English and Chinese
- Possess strong interpersonal relationship building and executive communications skills
- Be able to work under pressure and independently with minimal supervision
- Be able to manage multiple customer accounts and projects simultaneously
- Have strong analytical and problem-solving skills, growth mindset, customer intimacy
Preferred technical and professional experience
- Technical understanding and experience with Red Hat Openshift Container Platform
- Experience in managing difficult customers or situations and can demonstrate successful resolution
- Master degree is prefered but optional, and recognized accreditation/certification in related technical domains and disciplines will be a plus
