Philips Customer Support - Health Systems graduate applicants welcomed 

United Kingdom, England 

926853892

Resource Planner (short term)

You will be an excellent problem solver, working as a team to ensure you deliver the optimal solution in all instances, remaining calm under pressure whilst imparting total confidence with our customers.

Your role:

• Handling incoming calls for all modalities (including Ultrasound & Hospital Patient Monitoring)
• Incident planning & case management for all Philips managed modalities (including Scotland US, Philips HPM Field Service Engineers (FSE’s))
• Ensuring appropriate management of field capacity, to allow for correct scheduling by planning resource team for all Philips managed modalities (including Scotland US, Philips HPM FSE’s)
• Correctly prioritizing and rescheduling where required for all event types within a 48 hour timeframe.
• Assigning and dispatching of Field Services Engineers (FSE’s) based on the advice from an onsite technical helpdesk taking into consideration the FSE's location, workload and urgency of the situation.
• Management of Field Service Engineer (FSE’s) absence requests for all Philips managed modalities (including Scotland US, Philips HPM FSE’s)
• Coordinating orders of spare parts if required and keeping the customer and engineers informed at every stage (including material only parts orders)
• Ensuring customers are aware of the status of their call and the actions taking place.

You’re right for this role if:

• A motivated, proactive attitude with the desire to learn and capitalise on this opportunity to launch your career
• Resilient and confident character, with excellent problem-solving skills.
• Can work independently and as part of a team
• Prepared to take ownership of customer problems through to completion and remain calm in such situations
• Strong written and verbal communication skills
• Demonstrated commitment to satisfy customers, able to build trust and confidence.
• Ability to work as an individual and as part of a team.
• Ability to manage workloads and priorities. Good organizational skills
• Ability to work to pre-determined targets and timescales
• Strong basic IT skills (Microsoft suite)
• The ability to work well under pressure, and while managing a high volume of telephone calls.

This role is based in Farnborough, Hampshire with hybrid working (i.e. flexibility to work from home 2 days a week once the initial training period is over a week and weekends)

: 8.00am - 4.30pm / 9.00am – 5.30pm weekly rotation with a 11.30am – 8.00pm shift once a fortnight, and a Saturday
Sunday 8.00am – 4.30pm shift once every 6 weekends. Weekend and late shift work can be done from home.

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

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