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Apple SMB Sales Manager – Outbound Retention & Acquisition United States, California, Elk Grove 922909926
21.04.2025
Key Responsibilities· Build & Implement Strategy – Design outbound retention and acquisition plans that exceed revenue, unit, and customer‑lifetime‑value goals.· Lead & Develop Talent – Hire, mentor, and encourage a diverse team of Account Managers to champion a culture of continuous learning, accountability, and celebration.· Drive Solution‑Based Selling – Champion consultative conversations that position Apple’s whole ecosystem—devices, services, financing, and support—to solve real SMB challenges.· Own Performance Metrics—Track and act on KPIs such as call activity, conversion rate, customer churn, average revenue per account, and NPS. Recognize wins and give timely, actionable coaching when gaps appear.· Collaborate Cross‑Functionally – Partner with Marketing, Operations, Finance, and Retail peers to align campaigns, optimize offers, and share standard methodologies.· Elevate Customer Experience – Ensure every interaction reflects Apple’s high-quality, privacy, and care standards while meeting compliance requirements for a successful contact‑center environment.· Embody Apple Values – Model inclusion, curiosity, and excellence; empower others to tell the Apple story and do their best work.
- 5+ years motivating direct reports and leading high‑volume Business to Business sales teams, with proven success in SMB retention and new customer acquisition.
- Proven track record of hitting or surpassing revenue, retention, and customer‑satisfaction goals.
- Demonstrated ability to recruit, develop, and motivate teams with varied strengths in a performance‑based culture.
- Excellent communication skills—translating strategy into clear actions and giving candid, constructive feedback.
- Strong analytical competence; comfortable using various analytical tools, CRM data, and sales behavior metrics to guide decisions.
- Proficiency in analyzing sales data and using insights to make strategic decisions and drive team performance.
- Proficiency with sales tools and Customer Relationship Management (CRM) systems, with proven ability to use technology to streamline team workflows.
- Experience working within a complex organizational structure, with the ability to effectively collaborate with peers and partners across various functional departments.
- Self-starter with a proven track record of delivering high impact results.
- BA/BS degree, MBA a plus.
Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.
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