Amazon Manager Enterprise Support ES - INDIA 

India, Karnataka, Bengaluru 

921997893

Key job responsibilities
As Enterprise Support Manager, you will lead a team of Technical Account Managers who are the primary operational point of contact for your customer, helping to plan, review, and oversee ongoing operations of business critical applications. You will leverage your broad experience to work closely with sales leadership to plan and ensure successful launch and operations of AWS’s largest application workloads. You will lead operations reviews, both internally and with your customers, while constantly seeking ways to improve your customer’s AWS experience. In this role, you will also act as the voice of the customer within AWS to escalate problems and to drive prioritization of business needs for our customers.Every day will bring new and exciting challenges on the job while you:* Champion and advocate for Enterprise customers within Amazon Web Services (be their voice)
* Develop the team responsible for solving technical issues and working directly with AWS engineers to ensure that customer issues are resolved as expediently as possible
* Participate in deep architectural discussions to ensure solutions are designed for successful deployment in the cloud
* Help Enterprise customers define IT and business processes that work well with cloud deployments
* Engage with Director and C-Level executives to translate business needs into technical and operational plans
* Work with AWS executive leadership to influence the product roadmap
* Provide detailed reviews of service disruptions, metrics, detailed pre-launch planning

Bachelor’s degree in Information Science / Information Technology, Computer Science, Engineering, Mathematics, Physics, or a related field 5+ years managing technical teams 15+ Yrs of overall Experience

* Excellent oral and written communication skills
* Passionate about customers and new technology * Experience working with enterprise software companies
* Past experience as a systems administration, network engineer, or software development engineer
* Record of driving projects to improve support-related processes and the technical support experience
* Professional oral and written communication skills, presenting to an audience containing one or more executive team member(s)