Microsoft Tech Support Engineer - SE 

Japan, Chiyoda 

920424022

• Experience with one or more Big Data, Data Governance or Analytics Products and Services
  
  • Azure Data Factory/ Microsoft Purview
  • Data governance, risk or compliance
  • Hadoop, Spark, Hive, Azure HDInsight, Azure Databricks
  • Azure Cosmos DB, NoSQL Services, MongoDB
  • Data Lake
  • Cloud Streaming technologies
• Open Source Ecosystem (Linux, Apache, etc.)
• Developer Experience: Python, Scala, R
• Experience with one or more customer support, product support, technical support, IT Admin support, Consulting, systems development, product development, network operations, software engineering, or I.T. consulting, customer or technical support or consulting or end-user support.

Experience in one or more of these areas desirable:

• Programming and debugging experience
• Experience in RDMS such as Microsoft SQL Server and Microsoft BI technologies including SQL Server
• Analysis Services, SQL Server Integration Services
• Adaptability, flexibility and the ability to do the right thing under pressure and tight deadlines
• Great interpersonal and communication skills-both oral and written-and success in partnering with groups inside and outside of Microsoft
• Self-motivated and independent thinker that routinely translates circumstances and understanding into actions that move the business forward in a measurable manner
• Ability to distill, prioritize and act on feedback from a variety of sources
• BA, BS degree

Language Qualification:

• Japanese Language: fluent in reading, writing and speaking
• English Language (optional): confident in reading and writing

Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

• Responsible for the customer support experience with Microsoft
  
• Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming)
  
• Identify cases that require escalation (either technically or strategically)
  
• Create and maintain incident management requests to product group or engineering group
  
• Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer and engineer experience
  
• Provide ramp activities, knowledge sharing, technical coaching and mentoring
  
• Drive technical collaboration and engagement outside of CSS (Product Engineering teams, Services, Support, Regions)
  
• Lead or participate in building communities with peer delivery roles; may be workload or specialty specific