Capital One Associate Cash Operations System Admin Hybrid 

United States, Virginia, Richmond 

920302905

West Creek 5 (12075), United States of America, Richmond, Virginia Associate Cash Operations System Admin (Hybrid)

Responsibilities:

• Daily management of profile set-ups, research cases & system requests related to Commercial Clients, Branch and ATM vault processing

• Understand upstream and downstream impacts within the cash ecosystem

• Maintain SME knowledge of processes and support production work to maintain workflow and meet established deadlines

• Network within and across the value stream to develop relationships and deliver on core role expectations

• Identify potential operational or customer facing risks and escalate in accordance with documented processes

• Communicate and escalate challenges while proactively seeking to identify root cause and appropriate resolution activities

• Research and resolve issues and inquiries using independent judgment with minimal assistance

• Provide leadership with workflow updates and any impediments identified

• Make effective independent decisions applicable to assigned tasks

• Partner with leadership and other stakeholders to identify process improvements

• Cross train to support various processes as instructed by leadership

• Influence positive behaviors and integrative thinking

• Maintain and update process documents as assigned

• Support continuous improvements, innovation and well managed changes

• Own personal development to achieve job proficiency and improve customer experience

• Collaborate and influence various business units within Capital One

• Actively support special projects at the request of management

• Other duties as assigned

This role is hybrid, where you will be expected to spend about half of your working time in office and half working virtually

Basic Qualifications:

• High School Diploma, GED, equivalent certification

• At least 2 years of experience using Microsoft Office and Google Suites

• At least 2 years of banking operations experience

Preferred Qualifications:

• LEAN, Six Sigma, or Business Process Management certification

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.