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Bank Of America Sr GFC Investigator – Proficiency Coach United States, Georgia, Atlanta 916593960
Job Description:
Job Description:
This job is responsible for performing end-to-end investigations or investigations support functions of external financial crimes activities across one or more lines of business. Key responsibilities include conducting routine to complex investigations, including fraud committed by external parties, money laundering, or terrorist financing and acting as the liaison to Law Enforcement as required. Job expectations include providing coaching and inputs to investigators to improve case quality, ensure all cases are sufficiently investigated and findings are adequately documented.
The Global Financial Crimes (GFC) Proficiency Coach role is responsible for delivering coaching and inputs to investigators to improve case quality, ensure all cases are sufficiently investigated and findings are adequately documented with the appropriate evidence reviewed. Proficiency Coaches are expected to effectively communicate with all levels within the organization.
Responsibilities:
Reviews, analyzes, and makes recommendations on investigations, while identifying enhancements to ensure cases meet or exceed closure and quality metrics
Reviews Suspicious Activity Reports (SAR) in a timely and accurate manner for submission to regulators and/or law enforcement
Reports facts of the investigation to senior stakeholders, assisting in identifying potential operational or compliance risks and partners with Global Financial Crimes (GFC) Management and/or Front Line Units (FLU) to resolve investigations
Performs quality control functions, training, communications, guidance, monitoring scenario development/enhancement input and testing, or law enforcement liaison responsibilities in an investigative support role
Supports the identification of improvements to the investigations and case assignment processes to enhance the effectiveness of investigative procedures
Participates in the case assignment process to distribute work across the investigative team
Skills:
Coaching
Fraud Management
Quality Assurance
Regulatory Compliance
Investigation Management
Policies, Procedures, and Guidelines Management
Risk Management
Issue Management
Reporting
Written Communications
Required Qualifications
Financial crime compliance support experience a must
Previous proficiency coaching experience required
Demonstrated ability to accept and implement candid feedback and skillfully provide 360 degree coaching to all levels from associate to manager
Demonstrated strong leadership and coaching skills
Independent worker and self-motivated
Excellent organizational skills
Strong verbal and written communication skills
Demonstrated commitment to improving the team
Able to adapt to change and various working environments
Consistently shows pride in themselves and their work
Responsible and accountable for actions and results
Skilled at building relationships
Able to adhere to a hybrid work schedule [M & F are work from home days]
Proficient in Microsoft PowerPoint, Excel and Word; Sharepoint, Webex, Mattermost
Desired Qualifications
Proficient in Microsoft PowerPoint, Excel and Word; Sharepoint, Webex, Mattermost
Certified Anti-money Laundering Specialists (CAMS) and Certified Fraud Examiner (CFE) Certifications a plus
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