Capital One Senior Director Operations 

United States, Virginia, Richmond 

916450374

Senior Director of Operations

Strategic Orientation

• Ability to design and leverage strategic operational approaches across multiple processes

• A strategic thinker who can effectively design, influence and execute against high impact initiatives and complex problems

Results Focused

• Proven track record in delivering high quality results and executing consistently well managed operations

Communication

• Highly effective communicator with the ability to communicate complex content at various levels

Problem Solving

• Strong analytical problem solving skills

• Demonstrated ability to leverage data, judgment, and experience to make complex decisions

Collaboration, Influencing and Leadership

• Team player with management experience; solid track record of influencing others, building partnerships, and ability to interact with all levels of the organization

• Serve as an inspiring role model, a leader the team wants to emulate; inspire followership, associate growth, and excitement around the vision and future

• Ability to attract and retain top talent for the organization

Job Specific Skills

• Extensive knowledge of ACH rules and regulations (NACHA guidelines)

• Strong understanding of banking operations and payment systems (including across the payment transaction lifecycle)

• Experience with ACH processing platforms and software (both industry standard and bespoke platforms)

Key Responsibilities

Specific responsibilities include, but are not limited to:

• Managing ACH processing - Overseeing the daily processing of ACH transactions, including file submissions, data validation, and settlement, ensuring compliance with NACHA rules and regulations.

  • ACH Exception item management - Investigating and resolving complex ACH exceptions like returns, notifications of change (NOCs), unauthorized transactions, and other discrepancies.

  • Risk mitigation - Monitoring for potential fraudulent activity and implementing appropriate controls to minimize risk associated with ACH transactions.

  • Reporting and analysis - Generating comprehensive reports on ACH activity, identifying trends, and analyzing performance metrics to identify areas for improvement.

  • Compliance oversight - Staying updated on regulatory changes affecting ACH operations and ensuring adherence to all relevant compliance standards.

  • System administration - Maintaining and optimizing ACH processing systems, including software upgrades and configuration changes, in partnership with our product and technology teams.

• Managing File/Transaction Monitoring - Overseeing the hourly/daily/weekly/monthly processing of transactions across all payment rails for the enterprise, in partnership with our product and technology teams, and each business unit

  • Customer support & Incident management - Responding to customer inquiries regarding transactions, providing guidance on payment processes, and resolving issues related to payment initiation, execution, settlement and reconciliation.

  • Serve as a thought leader for business areas related to emerging payments, to ensure our monitoring capabilities are keeping pace with the changing payments process/technology landscape

Managing Vice President, Enterprise Payment Operations

Richmond, VA or Wilmington, DE, or McLean, VA

Basic Qualifications

• Bachelor's Degree or military experience

• At least 5 years of financial services experience

• At least 5 years of people management experience

• At least 5 years of operations experience in production

• At least 3 years of process or project management experience

• At least 3 years of experience in risk management or overseeing regulatory requirements

• At least 3 years of experience with relationship management

Preferred Qualifications

• Master's degree

• At least 4 years of experience working with AML/BSA, KYC regulations

• PMP, Lean, Agile or Six Sigma certification

• CRCM, CAMS, CIPP, or ABA Risk Management certification

• At least 8 years of financial services experience

• At least 10 years of people management experience

• At least 8 years of operations experience

• At least 5 years of process or project management experience

• At least 5 years of experience in risk management or overseeing regulatory requirements

• At least 5 years experience in a regulated operations environment within Audit, Legal, and Compliance

• At least 5 years of experience with relationship management

More Benefits, More Health, More Wealth, and More Life

Capital One believes in encouraging you to fill up your cup and come back fresh. Combine that with above and beyond benefits and you might be onto something.

• Medical, Dental, Vision, Prescription coverage Day 1

• Flexible Schedule Options

• Paid Time Off

• Wellbeing offerings such as backup childcare and Mental Wellness support

• Tuition Reimbursement

• Paid Training and Development offered quarterly

• Flexible Spending Account

• Life Insurance

• Disability Insurance

• 401 K and Stock Purchase Plan

We believe in the Power of one

McLean, VA: $225,100 - $256,900 for Sr. Director, Process Mgt Richmond, VA: $204,700 - $233,600 for Sr. Director, Process Mgt Wilmington, DE: $204,700 - $233,600 for Sr. Director, Process MgtThis role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.