Capital One Escrow Loan Operations Associate 

United States, Virginia, Richmond 

916216698

West Creek 7 (12077), United States of America, Richmond, Virginia Escrow Loan Operations Associate

The Associate role is responsible for the quality assurance review of the onboarding of tax account records in the Bank’s loan system to ensure accuracy and adherence to policy. The Associate is responsible for control report monitoring to ensure tax records are up to date to ensure accurate reporting. In addition, during peak volumes the Associate will assist in processing daily workflow to include onboardings, tax disbursements, and other functions as necessary. The Associate in the role must have strong written and verbal communication to support interaction with internal and external customers and partner teams throughout the loan life-cycle.

Roles & Responsibilities:

• Adherence to regulatory and legal requirements associated with the escrow processes

• Must have strong attention to detail and good organizational skills

• Ability to work independently and collaboratively on projects and day to day functions

• Process wire creation and manual check requests.

• Ability to review system (both Bank and Tax vendor) inputs for tax record creation/monitoring, validating adherence to loan closing documentation

• Strong aptitude for leveraging new technology and tools to identify and improve processes and controls

• Conduct necessary research for tax related inquiries. This includes contacting tax authorities to confirm Real Estate tax status.

• Cross-train in Collateral Boarding QA process to provide assistance during high volume periods.

• Will be expected to go into the office once a week to process checks

Basic Qualifications:

• High School Diploma, GED or equivalent certification

• At least 2 years of Financial Services or Banking Operations experience

Preferred Qualifications:

• Bachelor’s Degree or Military experience

• 3+ years of Escrow, Real Estate Tax and Insurance experience

• 2+ years of quality assurance review experience of Commercial Loan transactions

• 2+ years of Advanced Commercial Banking Systems (ACBS)

• 2+ years of Salesforce experience

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.