Cellebrite Tier Product Support Expert 

United States, Oregon 

913876233

What you'll do:

Tier 3 is the highest level of product expertise within the Cellebrite Technical Support Organization. Suitable candidates must be motivated to take on a technical leadership role as the Cellebrite SME for the Pathfinder analytics product and actively participate in expert forums in Cellebrite and in the broader forensic community. Suitable candidates must demonstrate a passion for initiating and leading activities that build relationships and generate engagement with customers, for example:

• Webinars
• User Forums
• Expert Communities

The Tier 3 engineer is capable of troubleshooting and resolving the most complicated issues and working closely with end customers, QA, R&D, and Product Management. The Tier 3 engineer is responsible for the following:

• Train and enrich Cellebrite personnel
• Represent Cellebrite Support on digital forensic forums
• Provide expert tips, advice, and solutions
• Troubleshoot technically complex issues
• Continually push for product improvements
• Manage bugs with R&D to ensure timely fixes in minor/major releases
• Establish and maintain processes, procedures, documentation

Requirements

• Sysadmin experience with Linux and Windows
• Strong background in networking and cloud infrastructure
• Background in databases and NoSQL databases (MongoDB and/or Elastic Search).
• Background in IT infrastructure (DNS, Active Directory)
• Hands-on experience with scripting and coding (bash/Python/C#)
• Background in decoding and analytics software
• § Experience with Cellebrite Physical Analyzer and Pathfinder products a plus
• Strong analytical and problem-solving skills
• Excellent written communication and verbal skills
• Experience with debugging, troubleshooting, and reproducing issues in lab
• Experience with providing solutions and workarounds

The following personal traits are required:

• Methodical, structured, and organized
• Patient and eager to help (both internal/external customers)
• Strong desire to learn and develop personal expertise
• Strong desire to help others develop expertise
• Highly motivated with a “take ownership” attitude