Cognyte Technical Support Expert Tier Maternity Cover 

Bulgaria, Sofia 

192602249

The Technical Support Expert will be expected to:

• have hands-on analytical and troubleshooting skills, eagerness to learn technologies
• be customer oriented, have good verbal and written communication skills in English
• be a self-starter, a multitasker, independent, responsible
• have good inter-personal communication with other team players
• have presentation skills
• be able to learn fast
• be available to provide support beyond office hours
• be willing to travel abroad (20%)

Your toolbox:

• Bachelor of Science or practical engineering degree in computer science - Advantage
• At least 3 years of relevant experience supporting of complex technology solutions - Mandatory
• Strong analytical and technical skills in the following areas:

-- Experience with troubleshooting of multiple Operating Systems (Windows, Linux) including basic administration, configuration optimization, desktop domains (active directory) and Windows security experience –Mandatory

-- Virtual Environment technologies (VMWare, Hyper-V) –Mandatory

-- LTE, UMTS, GPRS, GSM, CDMA solutions familiarity –Mandatory

-- Experience with Wireshark or tcpdump analysis –Mandatory

-- Practical experience with Ambari cluster and docker –Big Advantage

-- Powershell, Bash, Python scripts, DevOPS knowledge –Advantage

-- Databases hands-on (MS SQL, Sybase, other) author queries, stored procedures –Advantage

-- Familiarity with Storage and raid configuration, Netapp, EMC –Advantage

-- TDM/IP/VoIP communication flows and debug of SIP-RTP –
Advantage

-- Knowledge of widely used protocols – TCP/IP, Mail, HTTP etc. –