Citi Group AVP Product Manager Securities Services ETF ’ 

United States, Massachusetts, Boston 

912029969

Key responsibilities

• Work collaboratively with other members of the team to further enhance the ETF platform

• Take ownership of the platform developments and be accountable for its success

• Ensuring completeness and signoff of BRD/FRD/and Test plans for tech builds

• Ensure completeness of operational testing and rollout of new features

• Work with operations and technology to develop a global operating model

• Create and promote the use of standardized processes across regions

• Help develop Level 1,2,3 support to accommodate 24x7 work cycle

• Ensure operations has proper handoffs of responsibilities built into their workflows

• Assist in definition of roles and responsibilities to be done in local jurisdictions

• Stay abreast of local and regulatory requirements within the ETF servicing sector

• A subject matter expert (SME) on ETFs and industry related topics.

• Partner with Product Development and Operations on implementation planning, process changes, process improvements

• Partner with business analysts on strategic and tactical projects including business requirements, project management, coordination and escalation, and quality assurance testing review.

• Responsible for the maintenance of policies, system documentation and procedures, maintaining and enhancing controls, interacting with internal audit and product risk, and mitigating risks.

Preferred Qualifications

• Experience in Custody and Funds with an emphasis on ETFs preferred.

• Previous experience in project management /certification (Agile, Scrum, Waterfall) is a plus

• Be able to critically analyze processes to identify issues, root causes and corrective actions

• A delivery-focused approach with a high level of attention to detail

• Tenacity – must have demonstrable ability to overcome ambiguity and obstacles

• Able to absorb new information quickly and understand different business areas and technologies

• Able to successfully multi-task across tactical and strategic initiatives

• Innovative and creative thinker and problem solver; able to generate new ideas; forward-thinker

• Knowledge of and experience with ETFs and industry related topics

• Experience managing strategic initiatives and experience in any traditional investment products

• Strong judgment in prioritizing, evaluating and sharing information as appropriate, and determining issues requiring escalation

• Ability to work independently, often on multiple assignments concurrently, while adhering to deadlines and the group’s standards

• Strong interpersonal, collaborative and team skills including ability to work with third parties and key stakeholders

Basic Qualifications

• Bachelor’s degree

• 5-8 years of relevant experience.

• Excellent communication and relationship-building skills

• Experience in accounting or related field.

• Previous supervisory experience a plus

• Demonstrated leadership and project management skills.

• Consistently demonstrates clear and concise written and verbal communication.

• Demonstrated Subject Matter Expert (SME) knowledge in related area.

• Proficiency in MS Office applications such as Word, PowerPoint, Excel, Visio

• Able to manage time effectively, prioritize and escalate appropriately

Education:

• Bachelor’s degree/University degree or equivalent experience

Anticipated Posting Close Date:

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