Citi Group AVP Account Manager Securities Services ADR ’ 

United States, New York, New York 

383105274

Responsibilities:

• Own and orchestrate all aspects of depositary receipts relationship for a defined portfolio of clients

• Develop and maintain relationships at key accounts with key decision makers, influencers and budget approvers, including executive sponsors

• Analyze and understand the client relationship and revenue profile; develop a client plan for client retention and monetization in conjunction with Account Management senior team members

• Conduct account planning; monitor clients being aware of key renewal dates

• Take ownership and be accountable for ensuring client growth and satisfaction, as measured by renewal growth, successful management of corporate actions and other key depositary receipt related events

• Identify opportunities for further development with key clients

• Collaborate effectively with internal and external colleagues to build a best-in-class customer experience with the goal of making every customer a promoter of our products

• Build and maintain a strong knowledge of the product suite, stay abreast of market developments

• Assist with the facilitation and coordination of corporate actions such as dividend coordination, proxy/AGM coordination, execution of the employee option plan arrangement etc in relation to a defined portfolio

• Support clients’ investor relations activities to enhance visibility to institutional investors and liquidity of client programs

• Maintain a strong control environment on aspects related to client servicing

• Identify opportunities to make processes more efficient

• Support sales organization in winning new business; participate in pitches as needed

• Participate in ad-hoc special projects related to portfolio management

• Provide analytic support for the portfolio of ADR issuers across regions.

• Compile, maintain and distribute required reports to support the business on a regular basis

• Proactive coverage of data requests for senior management and sales colleagues as requested

Knowledge/Experience:

• Minimum 3 years of work experience in Financial Services industry and/or Account Management

• Strong presentation and negotiation skills

• Flexible and willing to adapt to different environments

• Financial analysis skills, including abilities such as quantitative analysis, and forecasting techniques beneficial

• Project Management experience would be beneficial

• Understanding of capital markets or investor or banking industries

• Experience in team-work as well as Individual contributor

Skills/Competencies:

• Highly motivated self-starter, resourceful, able to perform well under stressful conditions, flexible, team worker and able to take direction well

• Highly organized and able to manage complex tasks

• Strong attention to detail

• Proven interpersonal skills

• Team player with ability to evidence leadership, credibility, and build consensus

• Excellent oral and written communication skills

• Ability to understand big picture and client needs

• Ability to analyze capital market trends

• Financial planning and budgeting skills

• Excellent PC skills with specific emphasis on project management tools including Excel, MS Access, Power-Point

• Fluent in English

• Ability to speak a foreign language is a plus

Education:

• Bachelor's degree/University degree or equivalent experience

Anticipated Posting Close Date:

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