Bank Of America Operations Analyst - TFX Investigations- Global Payment 

United States, Virginia, Richmond 

911957537

This job is responsible for analyzing the day-to-day issues, researching, and providing resolution for various issues identified within a business unit. Key responsibilities include supporting defined procedures, routine analytics, and creating reports and completing exception processing.

Responsibilities:

• Review queries from other financial institutions utilizing SWIFT to communicate between financial institutions
• Reviews incoming requests and inputs case-specific detail into all required fields in GIN system
• Investigation of completed post settlement payments
• Responsible for analyzing the day-to-day issues, researching, and providing resolution for various issues identified within a business unit
• Assists with coordination of implementation for products, services, and operational solutions
• Supports the design, documentation, implementation, and monitoring of new products and services
• Provides guidance regarding procedural, technical, and operational changes
• Expands business products knowledge within operations environment
• Builds network by developing relationships with partners and teammates
• Inspects data to identify issues and trends
• Collects and interprets data to validate operational processes

Required Qualifications:

• Minimum of 1 year of banking and/or case management experience

• Excellent written communications skills

• Strong ability to work both independently and collaboratively

• Must be able to Multitask using various systems/applications as well as different tasks at different times

• Excellent organizational skills

• Proficient work experience with Microsoft Office Suite, including Excel

• Analytical and detail oriented

• Overtime as required

Desired Qualifications:

• Previous Wire Transaction or Payment experience highly desired.
• Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions.
• Excels in working among diverse viewpoints to determine the best path forward.
• Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner
• Commitment to challenging the status quo and promoting positive change.
• Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base.
• Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world.

Skills:

• Attention to Detail
• Customer and Client Focus
• Monitoring, Surveillance, and Testing
• Process Performance Management
• Research
• Adaptability
• Business Analytics
• Critical Thinking
• Reporting
• Written Communications
• Data Management
• Policies, Procedures, and Guidelines Management
• Process Design
• Process Effectiveness
• Strategic Thinking