Bank Of America Operations Analyst - TFX Investigations- Global Payment 

United States, North Carolina, Charlotte 

114123948

This job is responsible for analyzing the day-to-day issues, researching, and providing resolution for various issues identified within a business unit. Key responsibilities include supporting defined procedures, routine analytics, and creating reports and completing exception processing.

Responsibilities:

• Assists with coordination of implementation for products, services, and operational solutions
• Supports the design, documentation, implementation, and monitoring of new products and services
• Provides guidance regarding procedural, technical, and operational changes
• Expands business products knowledge within operations environment
• Builds network by developing relationships with partners and teammates
• Inspects data to identify issues and trends
• Collects and interprets data to validate operational processes

Required Qualifications:

• Minimum of 1 year experience in foreign exchange operations, financial operations, or a similar role
• Minimum of 1 year experience in customer service
• Risk and resolve experience
• Experience with Microsoft Office Suite
• Strong oral, written, and interpersonal communication skills
• Strong organizational skills
• Strong attention to detail
• Ownership and accountability for delivering high quality work
• Ability to prioritize effectively, adapt, and meet deadlines
• Ability to work overtime when needed

Desired Qualifications:

• Experience with payment investigation systems: GlobalInvestigations-Payments/Wires, CashManager, QZ Task, Cashpro FX
• Experience implementing process improvements and automation
• Understanding of Dodd Frank
• Demonstrates leadership, leading through change and process improvements to deliver results

Skills:

• Attention to Detail
• Customer and Client Focus
• Monitoring, Surveillance, and Testing
• Process Performance Management
• Research
• Adaptability
• Business Analytics
• Critical Thinking
• Reporting
• Written Communications
• Data Management
• Policies, Procedures, and Guidelines Management
• Process Design
• Process Effectiveness
• Strategic Thinking