Expoint – all jobs in one place
מציאת משרת הייטק בחברות הטובות ביותר מעולם לא הייתה קלה יותר
Limitless High-tech career opportunities - Expoint

Bank Of America Operations Analyst - TFX Investigations- Global Payment 
United States, North Carolina, Charlotte 
114123948

Today


This job is responsible for analyzing the day-to-day issues, researching, and providing resolution for various issues identified within a business unit. Key responsibilities include supporting defined procedures, routine analytics, and creating reports and completing exception processing.

Responsibilities:

  • Assists with coordination of implementation for products, services, and operational solutions
  • Supports the design, documentation, implementation, and monitoring of new products and services
  • Provides guidance regarding procedural, technical, and operational changes
  • Expands business products knowledge within operations environment
  • Builds network by developing relationships with partners and teammates
  • Inspects data to identify issues and trends
  • Collects and interprets data to validate operational processes

Required Qualifications:

  • Minimum of 1 year experience in foreign exchange operations, financial operations, or a similar role
  • Minimum of 1 year experience in customer service
  • Risk and resolve experience
  • Experience with Microsoft Office Suite
  • Strong oral, written, and interpersonal communication skills
  • Strong organizational skills
  • Strong attention to detail
  • Ownership and accountability for delivering high quality work
  • Ability to prioritize effectively, adapt, and meet deadlines
  • Ability to work overtime when needed

Desired Qualifications:

  • Experience with payment investigation systems: GlobalInvestigations-Payments/Wires, CashManager, QZ Task, Cashpro FX
  • Experience implementing process improvements and automation
  • Understanding of Dodd Frank
  • Demonstrates leadership, leading through change and process improvements to deliver results

Skills:

  • Attention to Detail
  • Customer and Client Focus
  • Monitoring, Surveillance, and Testing
  • Process Performance Management
  • Research
  • Adaptability
  • Business Analytics
  • Critical Thinking
  • Reporting
  • Written Communications
  • Data Management
  • Policies, Procedures, and Guidelines Management
  • Process Design
  • Process Effectiveness
  • Strategic Thinking
1st shift (United States of America)