Mcafee Senior Director Client Operations & Employee Experience 

United States, California, San Jose 

911362025

Senior Director, Client Operations & Employee ExperienceThis is a Hybrid position located in either San Jose, CA or Frisco, TX. You will be required to be onsite on an as-needed basis, typically 1 to 6 times a month. We are only considering candidates within a commutable distance to one of the two locations and are not offering relocation assistance at this time.

• Lead the IT Service Desk in delivering frictionless experience for all internal employees.

• Manage our Service Management team in enhancing our processes & owning the service management platform to deliver a modern and relevant user experience.

• Lead the Client Support team in supporting all employees including office technology, and laptop compute services.

• Drive a rich onboarding experience for all employees and lead a team supporting our Executive staff.

• Lead Technology opportunities to drive holistic value throughout our organization.

• Design and own the internal employee feedback program focused on strengths, insights, and opportunities for our employees from a Technology standpoint and a McAfee product standpoint.

• Work closely with multiple functions throughout McAfee to integrate feedback into our technology approach or product iterations.

• Develop and implement a comprehensive internal feedback strategy to gather insights on McAfee products.

• Collaborate with cross-functional teams to incorporate feedback into product development cycles.

• Drive continuous improvement processes to enhance the effectiveness of our programs.

• Design an internal Beta Program, setting strategic objectives and ensuring alignment with company goals (includes the design through deployment)

• Oversee the planning, execution, communication, and analysis of beta tests for new products and services, including Identifying and recruiting suitable beta testers to ensure a diverse and representative sample.

• Ensure that feedback in both beta and feedback loops is documented and tracked to measure the impact on product enhancements.

• Facilitate regular meetings with stakeholders to discuss feedback and action plans.

• Proven experience in a senior management role.

• Minimum of 10 years in a leadership role.

• Strong strategic thinking and leadership skills.

• Strong problem-solving skills.

• Highly collaborative with strong interpersonal skills.

• Demonstrated ability to manage complex projects and drive cross-functional collaboration.

• Proficiency in using data and analytics to inform decisions and measure success.

• Analytical mindset with the ability to synthesize data and provide actionable insights.

• Proactive and has a can-do attitude.

• Proven skills with the ability to manage multiple priorities and deliver results in a fast-paced environment.

• Must possess excellent written and verbal communication skills, be highly organized, self-motivated, detail oriented and have a highly proactive approach.

We work hard to embrace diversity and inclusion and encourage everyone at McAfee to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.

• Bonus Program
• 401k Retirement Plan
• Medical, Dental, Vision, Basic Life, Short Term Disability and Long-Term Disability Coverage
• Paid Parental Leave
• Support for Community Involvement
• 14 Paid Company Holidays
• Unlimited Paid Time Off for Exempt Employees
• 96 Hours of Sick Time and 120 Hours of Vacation for Non-Exempt Employees Accrued Each Year

The starting pay range for this position is $164,750.00-$270,665.00. McAfee takes into consideration an individual’s skillset, experience and location in making final salary determinations. For further details, please discuss with the Talent Acquisition Partner.

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