Capital One Principal Associate Process Manager - Banker 

United States, Virginia, Arlington 

911277996

Center 2 (19050), United States of America, McLean, Virginia Principal Associate, Process Manager - Banker Efficiency & Effectiveness, Business Banking

General Responsibilities:

• Lead, design, implement and monitor process improvement initiatives with a primary focus on customer insights, sales efficiencies and sales effectiveness for Business Banking

• Collect, analyze and measure process data, to initiate sustainable business practices and procedures and for reporting to senior leadership and executives; review data for trends and gaps in the process that may require additional enhancements

• Resolve complex problems where expertise is required to interpret against policies, guidelines or processes; escalate breakdowns in the process by asking the right questions and identify/involve the right stakeholders

• Create and maintain formal process documents (e.g. procedures and diagrams) and document processes and projects (creating project reports, presentations, business cases, diagrams, training and job aids)

• Collaborate on larger initiatives, including representing the department on broader change control forums for input and to represent department interests; may challenge forum decisions if project outcome impacts department processes. May participate in cross-functional project teams, including projects driven by other parts of the organization, to provide input, liaise with training, and partner with groups on execution efforts

• Position requires strong judgment, problem solving, job specific skills, communication and leadership

Basic Qualifications:

• At least 2 years of Process Management experience

• At least 1 year of Google Suite experience

Preferred Qualifications:

• Bachelor’s Degree

• Lean, Agile, Six Sigma, Business Process Management, or Project Management certification

• At least 1 year of industry experience in Banking or Business Banking

• At least 2 years of Sales Process Management experience

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.