Uber People Operations Specialist 

United States, West Virginia 

910361747

About the Role

As a, you will be a key player in ensuring a seamless employee experience by resolving complex Tier 2 HR issues, supporting cross-functional partners, and driving process improvements. You will act as a bridge between People Operations and various stakeholders, providing expertise in HR systems, documentation, and process optimization. This role requires strong problem-solving skills, independence, and a proactive global mindset to enhance operational efficiency.

What the Candidate Will Do

• Resolve complex Tier 2 HR issues that Coordinators escalate, providing support to Tier 1, Administrators, and Coordinators.
• Serve as a liaison between People Operations and key partners such as HR Shared Services (HRSS), Centers of Excellence (COEs), People Partners, Payroll, Benefits, IT, and Legal.
• Own and drive end-to-end processes , ensuring efficiency and compliance while proactively identifying areas for improvement.
• Develop and maintain documentation, process improvements, and knowledge management resources to enhance Tier 1 and Tier 2 efficiency.
• Analyze HR support metrics to identify trends, optimize workflows, and improve the overall employee experience.
• Provide subject matter expertise in at least one specialized HR area , acting as a go-to resource for the team.
• Work independently to manage moderately complex cases and projects , ensuring seamless execution.
• Support system troubleshooting and enhancements in HR platforms such as Workday (HCM), ServiceNow, and other workflow tools.
• Operate with a global mindset , ensuring regional consistency while adapting to local compliance and business needs.

Basic Qualifications

• 4–6 years of HR experience in People Operations, HR Shared Services, or a similar function.
• Professional proficiency in English and fluent Portuguese
• Strong expertise in HR systems and process optimization , including Workday (HCM), ServiceNow, and workflow automation.
• Proven ability to independently manage complex HR issues and own end-to-end processes.
• Strong analytical and problem-solving skills with a proactive approach to continuous improvement .
• Excellent communication and collaboration skills to work cross-functionally with multiple stakeholders.
• Experience with process documentation, metrics analysis, and knowledge management .
• Hands-on knowledge of Brazil labor law and compliance requirements, understanding of their impact on the employee lifecycle
• Ability to work effectively in a fast-paced, global environment while maintaining attention to detail.
• Problem-solving skill: when you see a problem, you work hard and think out of the box until you fix it
• Data-driven mindset: capable to run analysis and/or understand data and transform it into relevant insights

Preferred Qualifications

• Proficiency in Spanish
• Basic level of project management skills: superior organizational skills, good follow through on tasks, and staying in touch with key stakeholders

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .