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Bank Of America Technology Operations Specialist II United States, Arizona, Chandler 909518275
Job Description:
The position is for a Banking Finance Production Support Analyst providing L2 support for the Banking GCIB and Sales applications.
Key responsibilities are:
Responsible for Incident management and conducting proper problem follow-up.
Proactively monitor and manage the production environment.
Troubleshoot and resolve application problems including but not limited to Job failures, feed management, monitoring etc
Improve and or create documentation of support policies and procedures
Understanding, in depth, the business processes supported by the system.
Support application releases, implementations, upgrades, and/or changes into the environment.
Ensuring continuity and quality by owning the resolution of issues across platforms. Tracking progress and escalating as appropriate unless resolution reached.
To ensure that applications and related services are documented and kept current.
Automate and build adhoc scripts as needed to address critical business needs.
Maintaining a knowledge base of known defects and issues, process, techniques etc
Takes part in production support rotation and responding and resolving production problems
Weekend or after-hours work is required to support critical business initiatives such as application deployments (Pre & Post activities), infrastructure changes, Industry-wide tests, or Disaster Recovery tests.
Build strong partnership with CIO team, Infrastructure, and platform teams.
Required Qualifications:
5 years of experience in Application production support.
5 years of hands-on experience in Java / J2EE Development and Support
4 years of hands-on experience with WebLogic application servers, Portal, Web services and jQuery
4 years of Database experience preferably Oracle and PL/SQL
Experience in UNIX and Windows servers
Desired Qualifications:
Experience in developing and supporting ASP.NET. applications
Exposure with App Dynamics and Splunk
Skills:
Innovative Thinking
Production Support
Result Orientation
Risk Management
Solution Design
Adaptability
Analytical Thinking
Collaboration
Influence
Solution Delivery Process
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