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Bank Of America Technology Operations Specialist II 
United States, Arizona, Chandler 
909518275

13.09.2024

Job Description:

The position is for a Banking Finance Production Support Analyst providing L2 support for the Banking GCIB and Sales applications.

Key responsibilities are:

  • Responsible for Incident management and conducting proper problem follow-up.

  • Proactively monitor and manage the production environment.

  • Troubleshoot and resolve application problems including but not limited to Job failures, feed management, monitoring etc

  • Improve and or create documentation of support policies and procedures

  • Understanding, in depth, the business processes supported by the system.

  • Support application releases, implementations, upgrades, and/or changes into the environment.

  • Ensuring continuity and quality by owning the resolution of issues across platforms. Tracking progress and escalating as appropriate unless resolution reached.

  • To ensure that applications and related services are documented and kept current.

  • Automate and build adhoc scripts as needed to address critical business needs.

  • Maintaining a knowledge base of known defects and issues, process, techniques etc

  • Takes part in production support rotation and responding and resolving production problems

  • Weekend or after-hours work is required to support critical business initiatives such as application deployments (Pre & Post activities), infrastructure changes, Industry-wide tests, or Disaster Recovery tests.

  • Build strong partnership with CIO team, Infrastructure, and platform teams.

Required Qualifications:

  • 5 years of experience in Application production support.

  • 5 years of hands-on experience in Java / J2EE Development and Support

  • 4 years of hands-on experience with WebLogic application servers, Portal, Web services and jQuery

  • 4 years of Database experience preferably Oracle and PL/SQL

  • Experience in UNIX and Windows servers

Desired Qualifications:

  • Experience in developing and supporting ASP.NET. applications

  • Exposure with App Dynamics and Splunk

Skills:

  • Innovative Thinking

  • Production Support

  • Result Orientation

  • Risk Management

  • Solution Design

  • Adaptability

  • Analytical Thinking

  • Collaboration

  • Influence

  • Solution Delivery Process

1st shift (United States of America)