Bank Of America Transport Core Network Technology Operations Specialist II 

United States, Arizona, Chandler 

626746245

About the Role:

This job is responsible for leading the planning, designing, and implementation of complex infrastructure solutions to meet deployment requirements aligned with available playbooks and technical blueprints. Key responsibilities include providing and communicating technology solutions across audiences and overseeing projects and activities related to special initiatives or operations. Job expectations include leading the resolution process for problems, adhering to defined practices and policies to obtain results, and establishing input/output processes and working parameters for systems.

The technology areas of focus for theincludes Enterprise WAN/MAN, DWDM Optical Transport Services, and Metro Ethernet. Technology Operations Specialists are expected to be well-versed in numerous networking protocols, technologies and troubleshooting methodology, including the use of proactive and reactive tools. The work is always in alignment to the current and approved Network Services Standards, Incident and Problem Management Policies & Procedures, governance and management policies set forth by the firm.

Key Responsibilities:

• Operational Support and Tier-3 Escalation point for Internal Core and Optical Transport routing environment: Cisco DWDM, Cisco ASR Router, Arista Router/DWDM 400G platforms / CloudVision, Dark Fiber, Leased Lines
• Technical areas of focus include but are not limited to WAN routing and switching and optical transport services
• Lead production support triage efforts for network infrastructure incidents, manage bridge line troubleshooting and appropriate team engagement, engage in technical research and troubleshooting, and escalate to next level of leadership as needed
• Identify service impact, interpret monitors, dashboards, and logs
• Provide status updates and technical detail for awareness communications, ensure accuracy of all communications sent, and ensure any necessary follow-ups are scheduled.
• Identify possible production failure scenarios, vulnerabilities, and opportunities for improvement, and take ownership of escalation
• Participate in the documentation of application flows, upstream/downstream impacts during outages, the customer experience in failure scenarios, contacts for various support needs and ensures appropriate documents and wikis are up to date and available for use during triage
• Proactive network reviews including routine testing of disaster recovery scenarios, identification of vulnerabilities and opportunities for improvement in observability across the network stack
• Mentorship of Production Services Specialists and technical leadership within the team
• Work with senior team members to validate impacts and communicate to all stakeholder’s technical status updates
• Participate in the documentation of application flows, upstream/downstream impacts during outages, the customer experience in failure scenarios, contacts for various support needs and ensures appropriate runbooks and wikis are up to date and available for use during triage
• Work ad-hoc reports and offline incidents at the direction of the senior team members or leadership
• Promote and enforce production governance during triage/testing and fix efforts, exercises judgment within defined procedures and practices to determine appropriate action.
• Adhere to design standards and global design authority processes and procedures
• Assemble professional documents based on existing templates and ability to provide accurate work descriptions with assumptions, and caveats.
• Fulfills requests from business users and operations, communicates technical status updates with appropriate teams, and oversees stability, resiliency, reliability, and the performance of multiple supported systems
• Mentors other team members and provides technical leadership
• Captures and translates business requirements into complex infrastructure and/or system design for specific implementations and collaborates with technology stakeholders, Solution Delivery Management teams, Technology Project Management teams, Solutions Engineering teams, and technical service providers for system design and deployment
• Supports change implementations, proactively identifies and resolves potential issues resulting from the changes, and performs access and/or physical provisioning/deprovisioning (additions, modifications, and deletions) for infrastructure and applications
• Provides consulting services to Core Technology Infrastructure (CTI) and technical partners, executes procedures reliably, and escalates appropriately to solve incidents quickly
• Provides release support when needed and manages engagement across audiences
• Provides full lifecycle management of the infrastructure and application environments

Skills:

• Innovative Thinking
• Production Support
• Result Orientation
• Risk Management
• Solution Design
• Adaptability
• Analytical Thinking
• Collaboration
• Solution Delivery Process
• Stakeholder Management

Required Qualifications:

• Expert experience with Network technologies:
  • Core LAN/MAN/WAN Technologies – IPv4, L2VPN MPLS-E Segment Routing, ISIS Lvl2, Multicast mLDP, BGP EIGRP QoS UDP OSPF MetroE, DWDM, Dark Fiber, Carrier Circuits Leased Line, Broadband, Direct Internet Access, Tunneling protocols (MACSEC, IPSEC SSL/TLS, GRE, DMVPN), Routers, Switches, NHRP, IPv6, ACL, VPN
• Understanding of metro, long-haul and subsea optical networking fundamentals, and industry evolution, including operational & resiliency aspects
• Experience with troubleshooting complex networking problems
• Experience with JIRA, Confluence, Agile framework & SCRUM ceremonies
• Understand configuration management with tools such as Forward Networks and HPNA
• Experience using (both proactive and reactive) advanced tooling; Inclusive of but not limited to SevOne, Splunk, Netscout, Wireshark, NDC, HPNA, NNMI, OBM, IBM Watson, NSO, etc.
• General experience in Network Automation tools and processes
• Self-starter/self-directed, organized and detail oriented
• Strong technical acumen and analytical skills
• Excellent client interfacing skills
• Strong verbal and written communication skills and ability to work with all levels of management
• Experience aligning actions to business impact and service restoral
• Demonstrates ownership: Is accountable and can hold others accountable (professionally)
• Experience operating with colleagues across different time zones with a flexible approach to working hours (ability to work varied hours) to successfully interact and communicate on a global level
• **This job requires weekend work

Desired Qualifications:

• Experience in Networking-related disciplines within a design, implementation, or operations role
• Relevant Industry certifications in Network Technologies
• Cloud or SDN knowledge and experience
• Experience with SDN; Cisco ACI, VMware NSX, Arista CloudVision
• Experience with SDWAN, preferred if on CloudGenix
• Experience with automation tools such as Python, Ansible, YAML or Django, API calls (to ticketing systems and network devices), and frontend web development
• Experience working in an Agile environment
• Experience of working within Financial Services (Insurance, Banking, Investment banking)
• Experience with other network technologies: Firewall, Proxy/Threat Prevention, DDI, Load Balancing, and AAA

2nd shift (United States of America)