IBM Process Analyst Human Resource Operations - Learning Administration 

India, Karnataka, Bengaluru 

908884238

Your Role and Responsibilities
As a Process Analyst – Learning Administration, you are responsible for the creation and administration of Learning modules. You should be flexible to work in shifts.

Your primary responsibilities include:

• Creating courses/classes via the Learning Administration System.
• Enrolling learners in classes.
• Modifying and Cancelling of course/class data

Required Technical and Professional Expertise

• Graduate/Postgraduate (MBA HR is preferred) with 1-2 years of experience in handling Learning Administration at an International IT/ITES Company.
• Proactively anticipates potential issues, adjusts priorities to meet evolving customer needs, and follows up with key customers on resolution and action plans.
• Ability to communicate and resolve difficult issues at all levels within the organization.
• Ability to troubleshoot and implement changes in the processes.
• Collaborates effectively with internal customers and external suppliers, demonstrating positive influence in problem-solving and work process enhancements.

Preferred Technical and Professional Expertise

• Proficient in MS Office applications.
• Excellent communication skills in English both oral and written.
• Self-directed and ambitious achiever, meeting targets effectively.
• Demonstrated ability to analyze complex data, complemented by strong interpersonal and organizational skills.