Microsoft Modern Work Cloud Solution Architect CSA SharePoint 

United States 

899526892

Required/Minimum Qualifications

• Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 2+years experiencein cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, software development/support, technology solutions, architecture, and/or consulting
  • OR equivalent experience.
• 2 + years of experience in managing, maintaining, and migrating enterprise SharePoint Server and SharePoint Online environments.

Other Requirements:

This position requires verification of citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, and as a condition of employment, the successful candidate’s citizenship will be verified with a valid passport.

Additional or Preferred Qualifications

• Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 5+years experiencein cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
  • ORMaster's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 6+years experiencein cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting
  • OR equivalent experience.
• 3+years experienceworking in a customer-facing role (e.g.,internaland/or external).
• 2+years experienceworking on technical projects

Microsoft will accept applications for the role until Janaury 3, 2025.

Customer Centricity

• Advocates for the customer/partner at all opportunities and shares customer success stories with the wider internal team.
• Develops and expands existing impactful relationships with customer and partner architects and technical specialists, technical decision makers (TDMs), and business stakeholders. Receives and synthesizes data about customer/partner business and technical requirements, addresses them with technical architecture(s), and demonstrates and proves those solutions'' capability and value through design collaboration sessions with the customer/partner. Contributes to and understands how work aligns with customer success plan and meets customer/partner needs by partnering with the appropriate internal teams and resources to deliver customer outcomes.
• Assesses and transfers knowledge to close customer skill gaps. Guides other team members to focus on customer/partner experience through efficient delivery and ensuring a seamless and connected customer experience. Supports definition of customer/partner conditions of success. Anticipates customer/partner dissatisfaction and unmet needs and executes strategies to improve experience, value realization, and acceleration of customer transformation.
• Actively listens and respectfully challenges customers/partners as appropriate, presents insights and alternatives, and takes action appropriately.

Business Impact

• Leverages standard tools to ensure accurate opportunity and milestone execution and pipeline hygiene.
• Drives customer/partner relationships to anticipate, identify, escalate, and work to resolve technical blockers to accelerate consumption and solution implementations (e.g., by application of technical capabilities).
• Routes non-technical issues for removal by the appropriate party. Applies broad business and technical knowledge across various architecture or other Microsoft solutions to meet business and information technology (IT) requirements and resolve identified technical constraints. Shapes and enhances customers'' requirements.
• Proactively uses knowledge of the products, services, and value propositions of Microsoft and its competitors in customer/partner conversations to identify growth opportunities based on knowledge of customer/partner needs. Contributes to increase in consumption and aligns with Customer Success Account Management or other Account Team members on customer/partner priorities to drive growth in consumption via cost optimization, operational excellence performance efficiency, and security. Drives architecture design, resiliency reviews, and technical optimization that result in production deployment application and increase customer/partner usage and consumption. Supports the customer/partner throughout implementation to achieve value outcomes and Microsoft''s Customer Promise.

Technical

• Proactively develops technical and professional learning and development plan in alignment with and support from their manager.
• Acts as a mentor and role model to less experienced colleagues to educate them on technical and non-technical concepts. Participates in development opportunities (e.g., Tech Ready, Build, Ignite).
• Generates new ideas for changes and improvements to existing intellectual property (IP), technologies, and processes for designated customers/partners. Drives opportunities for IP reuse, best practice sharing, and consumption acceleration. Proactively identifies gaps through delivery and communicating those gaps to others (e.g., Leadership, managed intellectual property [MIP], Design, and Governance). Applies subject matter expertise to develop new IP that fills identified gaps
  As SharePoint SME, you are responsible for providing support as well as end-to-end guidance and troubleshooting of SharePoint.

This includes: providing customer technical readiness, delivery support services, on premise and remote technical support, solution development, account management; technical requirements gathering; broad evangelism through events (presentation skills) or related.
Core Skills SharePoint Include:

• Experience in managing, maintaining, and migrating enterprise SharePoint Server and SharePoint Online environments
• Experience in configuring Enterprise scale SharePoint environments
• Understanding how M365 platform components interact with SharePoint Online
• SharePoint Administration, Governance and Troubleshooting
• Product Upgrade and Migration Assessments
• Health Checks and Assessments
• Systems Performance Reviews
• Working knowledge of Power Platform and/or Teams, particularly how they interface with SharePoint
• Experience with Power Apps, Power Automate, Virtual Agents and/or SharePoint Development preferred

• Embody our