Microsoft Cloud Solution Architect - Modern Work 

United States 

135303908

you will specialize in one of the following categories:or, depending on your experience.

Required Qualifications

• Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 2+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting.
• OR equivalent experience.

Preferred Qualifications

• Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 8+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
  • OR Master's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 6+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting
  • OR equivalent experience.
• 4+ years experience working in a customer-facing role (e.g., internal and/or external).
• 4+ years experience working on technical projects.
• Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications).
• Deep knowledge of solution architecture, design, implementation, and/or support of Cloud and/or hybrid messaging/collaboration/unified environments.
  
• Breadth of technical experience and knowledge, with depth / Subject Matter Expertise in two or more of the following M365 solutions: Microsoft Teams, Teams Phone & Rooms, Exchange Online, SharePoint Online & Viva platform, Power Platform Solutions, Windows & Cloud Endpoint, Identity and Access, Management, Information Protection, Governance & Risk Management, Compliance Management.
• Ability to understand business requirements and customer problems and solve them through cloud technologies required.
• Technical experience with cloud and hybrid infrastructures, architecture designs, migrations, and technology management required.
• Experience in leading the planning, design, presentation, and implementation of solutions to meet customer, business, and technical objective.

Cloud Solution Architecture IC3 - The typical base pay range for this role across the U.S. is USD $83,400 - $167,800 per year.

Cloud Solution Architecture IC4 - The typical base pay range for this role across the U.S. is USD $103,800 - $200,300 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:

Customer Centricity

• Customer Satisfaction - Drive positive Customer Satisfaction, and become a trusted advisor to customers and partners, by leveraging M365 Enterprise Services (Modern Work - Exchange online, SharePoint Online, Azure AD, Endpoint Management Security & Compliance, Teams, Phones, Rooms) or Unified Communications (Teams Phone, Rooms, Devices) expertise to enable defined Customer Success Plan outcomes. You will actively listen and respectfully challenge to drive the best outcomes​.
• Customer/Partner Insights: Provide feedback & insights from customers/partners back to the relevant Microsoft teams including Product Groups, to enable continuous improvement.

Business Impact

• Consumption (Cloud & Support) growth: Develop opportunities to drive Customer Success business results by working with technical decision makers to ensure they understand Microsoft's M365 value proposition and get value from their investment in the Microsoft technology.
• Resolution of Customer Blockers: Identify resolutions to issues blocking go-live of customer success projects by leveraging deep knowledge of M365 services OR deep knowledge of Teams, Phone, and voice services & technical subject matter expertise. Lead the technical conversations with customers to drive value from their MS investments. Deliver all work according to Microsoft best practices & policies and using repeatable IP.

​Technical Leadership

• Learn It All: Demonstrate Self Learner mindset through continuous alignment of individual skilling to team/area demands and Customer Success goals.​
• Accelerate customer outcomes: Engage in relevant communities to share expertise, contribute to IP creation, prioritize IP re-sure and learn from others to help accelerate your customers transformation journey.

Other

• Embody our and