What you'll be doing - Manage and maintain relationships with high-value clients, ensuring their technical needs are met.
- Coordinate with internal teams to deliver solutions for client's technical issues and improve overall customer satisfaction.
- End to end responsibility for all the client product requirements and deliveries.
- Representing Aura in front of the customer and representing the customer in front of the Aura internal teams.
- Be on top of all the product innovations and directions as well as the Google changes and their implications on the Aura products.
What we're looking for - Experience in customer-facing roles, including building strong relationships and serving as the primary point of contact for technical issues throughout the customer lifecycle.
- A curious and passionate mindset about learning new technologies and tech stacks.
- Strong data-driven mindset with keen attention to detail, encompassing areas such as customer insights and app performance metrics.
- Excellent verbal and written communication skills for liaising between clients and internal teams, as well as articulating technical solutions to clients.
- Mid level pre-sales, integration or technical experience to support customers' product lifecycle.
You might also have - Experience working with US Telcos industry and/or large corporations
- Pre-sale experience
- Experience working with Android ecosystem
- Knowledge with SQL
Additional information - Relocation support is supported for this position.
- Work visa/immigration sponsorship is not available for this position
This position requires the incumbent to have a sufficient knowledge of English to have professional verbal and written exchanges in this language since the performance of the duties related to this position requires frequent and regular communication with colleagues and partners located worldwide and whose common language is English.
Gross pay salary$130,000—$160,000 USD