JPMorgan Client Service Account Management - Associate 

Philippines, Quezon City 

887302411

Client Service Account Managers have direct responsibility for servicing a portfolio of large corporate or financial institution clients.

Job Responsibilities:

• Key advisor to the client, providing advice and consultation on decision making
• Client’s central point of resolution and escalation for service issues, liaises with bank partners to manage issues
• Identifies and addresses product/service gaps and development opportunities, leveraging the full array of Treasury Services product capabilities
• Uses product knowledge to recommend and participate in product enhancements and service delivery plans
• Convey complex ideas and client issues with confidence
• Adheres to and ensures client's compliance with risk policies/practices and educates clients on new legal / regulatory / Cyber changes

Required Skills, Qualifications and Capabilities:

• Minimum of 3+ years of relevant industry and/or functional experience
• Understanding of core Treasury Services product sets
• Ability to present oral and written communication in an organized, clear and confident manner
• Manages time effectively in a fast paced environment; demonstrating ability to balance competing priorities and deliver on commitments
• Ability to partner with internal colleagues and external clients
• Applies sound judgment during the decision making process; evaluates risk factors
• Ability to be flexible with working hours and utilize virtual connectivity tools (VDI, Blackberry/Good mobile suite, etc.) when business needs arise