JPMorgan Client Service Account Management - Analyst 

Philippines, Quezon City 

66502785

As a Client Service Support Analyst, within J.P. Morgan Payments Client Service, you will support a portfolio of large Digital, Technology and eCommerce clients by allowing them to effectively utilize Payments Products and Services. The Service organization acts as a central point of resolution to support the client's treasury operations, identifies product/service gaps and development opportunities, and leverages client/product expertise to recommend client growth and efficiency opportunities.

Job Responsibilities

• Assist with Client research on product and account entitlements
• Assist with Client inquiries, standing settlement instructions, data requests and written communication
• Complete, submit and follow up on implementation and account maintenance requests
• Complete, submit and follow up on operational transaction templates or forms
• Communicate frequent updates and resolution to the Account Manager and/or Client
• Create internal and Client facing project plans and presentations
• Adheres to policies, procedures and risk requirements

Required Qualifications, Skills and Capabilities

• High degree of attention to detail and quality
• Displays a sense of urgency, strong organizational skills and excellent follow through
• Intermediate Word, Excel and PowerPoint capabilities
• Ability to effectively partner with internal colleagues and external clients
• Ability to present oral and written communication in an organized, clear and confident manner
• Manages time effectively in a fast paced environment; ability to be flexible with working hours; demonstrates ability to balance competing priorities and deliver on commitments
• Minimum of 2 years of relevant industry and/or functional experience; Treasury Services knowledge a plus