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JPMorgan Client Service Account Management - Analyst 
Philippines, Quezon City 
66502785

21.09.2024

As a Client Service Support Analyst, within J.P. Morgan Payments Client Service, you will support a portfolio of large Digital, Technology and eCommerce clients by allowing them to effectively utilize Payments Products and Services. The Service organization acts as a central point of resolution to support the client's treasury operations, identifies product/service gaps and development opportunities, and leverages client/product expertise to recommend client growth and efficiency opportunities.

Job Responsibilities

  • Assist with Client research on product and account entitlements
  • Assist with Client inquiries, standing settlement instructions, data requests and written communication
  • Complete, submit and follow up on implementation and account maintenance requests
  • Complete, submit and follow up on operational transaction templates or forms
  • Communicate frequent updates and resolution to the Account Manager and/or Client
  • Create internal and Client facing project plans and presentations
  • Adheres to policies, procedures and risk requirements

Required Qualifications, Skills and Capabilities

  • High degree of attention to detail and quality
  • Displays a sense of urgency, strong organizational skills and excellent follow through
  • Intermediate Word, Excel and PowerPoint capabilities
  • Ability to effectively partner with internal colleagues and external clients
  • Ability to present oral and written communication in an organized, clear and confident manner
  • Manages time effectively in a fast paced environment; ability to be flexible with working hours; demonstrates ability to balance competing priorities and deliver on commitments
  • Minimum of 2 years of relevant industry and/or functional experience; Treasury Services knowledge a plus