Amazon Support Engineer - Incident Management AWS Response AIR 

United States, Washington, Seattle 

886273455

Key job responsibilities
• Drive the resolution of large scale customer impacting issues as part of a team rotation, including some weekends and holidays
• Identify and troubleshoot recurring platform issues and own projects to drive improvements
• Participate in Agile sprints to evolve business processes and technologies
• Create and review documentation; design new standard operating procedures
• Mentor peers in your areas of technical and operational strength

- 3+ years of technical support experience
- Experience troubleshooting and debugging technical systems
- Knowledge of UNIX/Linux operating system
- Experience scripting in modern program languages
- Experience in agile/scrum or related collaborative workflow
- Knowledge of distributed applications/enterprise applications
- Solid grasp of networking fundamentals