Cyberark Lead Customer Success Architect 

Indonesia, Central Sulawesi 

880641694

Responsibilities

• Serve as customer ambassadors on each Solution Leadership Team, championing the objectives of the Customer Success organization
• Develop and own outcomes-based, prescriptive Success Paths, blueprinting how our customer-facing teams can guide our customers to outcomes
• Advise in the use of Success Paths within critical delivery vehicles, such as CSM Success Plans, Customer Portal, etc.
• Work with Customer Success and Solution leaders to set CS goals, aligned with organizational strategies and corporate objectives
• Monitor KPIs, flagging trends, and working with the Business Intelligence team to analyze root causes; then mobilizing targeted actions to mitigate and accelerate
• Collaborate with Product Management, CS Management, Support, Renewals, and Services teams to align roadmap priorities, resolve escalations, and improve customer outcomes
• Support strategic initiatives by building structured customer programs that fuel product innovation, deepen customer advocacy, accelerate adoption, and reduce customer churn.
• Drive customer engagement programs such as customer-facing webinars (Office Hours), and strategic customer meetings.
• Represent Customer Success in cross-functional initiatives and performance reporting, including C-level presentations and corporate programs.

• Bachelor's degree in a relevant field
• Background in Cybersecurity technologies
• Experience in pre-Sales, Customer Success, Services, or Support roles
• Strong analytical skills and ability to interpret customer data
• Excellent relationship-building and cross-functional collaboration skills.
• Comfort with presenting to executive leaders, and engaging with top-tier customers
• Ability to work independently while contributing to a collaborative team environment
• Strong Project Management skills