SAP Senior Digital Customer Success Manager - 

Indonesia, Jakarta Special Capital Region 

233077073

What you'll do:

· Build executive relationships and earn trusted advisor status with customers

· Identify new opportunities for customers to leverage new or expanded SAP solutions

· Mitigate churn through a strong focus on Adoption & Consumption

· Identify sales leads and support sales in expansion and upsell efforts

· Manage through crisis and de-escalate customer situations

· Drive renewals, expansions, and up-sells of subscription or perpetual license-based solutions

What you bring:

· Executive presence and relationship building skills

· Strong experience and knowledge of S/4 HANA PCE

· Knowledge of business models, strategies, and line of business processes

· Proven ability to handle difficult customer situations and discuss complex issues with customer executives

· Experience with cloud software solutions and delivery models

· Expert level domain expertise

· Ability to apply risk-mitigation strategies to customer situations

· Knowledge of SAP solutions portfolio and the business processes they enable

· SAP Business Suite certification

· Some technical understanding to address technical issues with customers

· Bachelor's degree or equivalent required

· Experience in business software

· Knowledge of SAAS and IAAS processes

· Strong program/project management and governance skills

· Relationship-driven mindset with excellent verbal and non-verbal communication skills

· Experience driving renewals, expansions, and up-sells of subscription or perpetual license-based solutions.

· Fluency in
Englishis essential, fluency in Arabic, Spanish, Turkish or Italian languages would be desired.

You will work closely with SAP Regional leadership and account teams. You will also coordinate internal SAP and partner resources to ensure value delivery.

Skills you’ll use:

• Professional Skills
• Business Acumen
• Complex Problem Solving
• Effective Communication
• Customer Orientation
• Establish Trust
• Influencing Skills

• Tech Industry & SAP General Skills
• Key Performance Indicators (KPIs)
• Artificial Intelligence
• Software-as-a-Service
• Technology Innovation
• SAP Cloud Suite Portfolio
• RISE and GROW with SAP

• Role Specific Skills
• Customer Value Journey Alignment
• Account Governance
• Account Strategy
• Customer Success Management
• Customer Retention
• Relationship Building
• Technology Solution Adoption
• Overcoming Objections

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