SAP Project Senior Consultant 

India, Maharashtra, Pune 

879594720

What you'll do

As an Application Service Manager/ Business Process Consultant/Application Consultant you will-

• Be responsible for ensuring that the services provided to customers meet the highest standards of quality. (Promote service quality excellence and one-stop CAS experience)
• Point out proactively optimization, innovation, adoption and potential improvements to customer
• Play a key role in driving customer engagement and upselling CAS Offerings. The ASM will work proactively to identify opportunities for cross-selling and up-selling, collaborating with other teams to expand the customer's use of SAP's Portfolio & Services. Driving CAS engagement as a trailblazer and up-sell SAP’s products and service portfolio
• Be responsible for ensuring the successful execution of the CAS engagement.
• Collaborate closely with other SAP stakeholders
• Be the central role in orchestrating communication end to end.
• Proven track record of driving customer engagement.
• Oversee & Lead the entire customer lifecycle, including transition, onboarding, stabilization, operations, and offboarding. You will be responsible for managing the budget, ensuring service quality, and driving growth throughout the engagement.
• Operations Manual Creation & Maintenance
• Service Plan Creation & Maintenance
• Promote service quality excellence and one-stop CAS experience.

What you bring

• Bachelor's degree in IT & Business Management, Engineering or a related field
• 8-12 years of overall experience
• 5+ years of experience in customer account services, relationship management, or a similar role
• 8+ years of hands on experience in at least one SAP Solution Area (e.g - S/4 Hana – FI, MM, SuccessFactors, BTP…)
• 5+ years of experience in leading (global) teams as Project Manager
• Solid Knowledge in SAP Portfolio & Offerings
• Solid experience in SAP Implementation Projects / Project Management and/or Managed Services
• Excellent documentation, communication, facilitation and interpersonal skills
• Strong problem-solving capabilities in complex environments
• Strong customer orientation, result driven and execution focus
• De-escalation skills

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