Wells Fargo Lead Operations Processor Customer Care Cash Applications 

Philippines, Caloocan 

87594155

About this role:

Wells Fargo is seeking a Lead Operations Processor. This job is responsible for activities that support the operational infrastructure, performance, and efficiency.

In this role, you will:

• Support management in the day-to-day supervision of less experienced team providing guidance, and resolution to issues contributing to overall effectiveness of team
• Provide feedback and present ideas for improving or implementing processes and tools within Operations group
• Perform or guide others on complex escalated issues that require planning, evaluation, and interpretation
• Prioritize work and provide daily work leadership and mentorship to team
• Provide training and technical guidance to less experienced staff
• Lead or contribute to implementation of new or revised processes and procedures that require coordination among operation teams
• Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
• Interact with internal customers
• Receive direction from leaders
• Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements
• Serve as a resource to other departments on transaction structure, documentation, and company policies

Required Qualifications:

• 6+ years of Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Knowledge GAAPAccounting
• Quick learner
• Highly motivated individual who is able to work well independently and in a team environment
• Ability to recognize and escalate issues to management for any process breaches
• Ability to multitask to accomplish tasks and meet deadlines effectively
• Ability to work quickly & accurately while maintaining acceptable standards of workmanship
• Flexibility to stretch to accomplish projects timely
• MBA, CPA, CMA, CFA is an advantage

Job Expectations:

• Bachelor’s degree in Finance and Accounting
• More than 5 years relevant working experience in the field of Accounting/Finance preferably in General Accounting, Accounts Receivable accounting, Loan accounting, Bookkeeping.
• 1 to 2 years experience in banking industry – Wholesale, Commercial Banking or Corporate Investment Banking or Shared Service organization
• Business and accounting Skills (concept of Debit and Credit)
• Excellent English comprehension, written and verbal communication skills, and interpersonal skills
• Good problem solving and analytical skills & ability to accurately process high volumes of work within established deadlines
• Strong Organizations skills - detail oriented
• Sound risk management mindset and good understanding of compliance
• Proficient in MS Office especially MS Excel
• Able to perform work and report on PH public holidays if falling on Mondays to Fridays including Christmas and New Year's eve
• Amenable to work on misdhift: 4 PM to 1 AM

for Reconciling the customers’ remittances received in various forms such as ACH, Check, Wires, Epay and Credit Card; make the necessary cash corrections or adjustments to the client’s account such as application of credit memos, refunding customer payments, reapplications and No Sufficient Funds processing; Manual on-line data-entry of invoices to update accounts receivable file as needed; Perform daily cash reconciliation.

Cash Application

• Responsible for processing, monitoring and examining new invoicing received from clients to be posted in detail to the clients’ customer account receivables
• Correct, verify and post bank lockbox transmissions for client availability; Application of check and customer payments to the on-line accounts receivable file;
• Resolve and apply “on-account” payments;
• Manual on-line data-entry of invoices to update accounts receivable file as needed;
• Clerical tasks as needed;
• Assist in month-end closing procedures as needed;
• Serve as back-up for other department members;
• Serve as a subject matter expert with regards to all aspects of cash application on the system of record
• Responsible for processing, monitoring and examining new invoicing received from clients to be posted in detail to the clients’ customer account receivables
• Manage invoice processing email address to pull down pdf’s for printing and data entry

Cash/Bank Reconciliation

• Reconcile the customers remittance and make the necessary adjustments to the clients account;
• Perform daily bank balancing of bank deposits to the system of records

3 Apr 2025

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.