Uber Order Management Manager 

United States, West Virginia 

874226696

Order Processing and Management:

• Lead the order management & billing process for new Ads products, partnership deal types, and other LOBs coming into OTC scope.
• Collaborate with tech and engineering teams to automate customer onboarding, contract review, order generation, and billing.

Billing:

• Oversee billing operations, including invoice generation and T&Cs accuracy. Once completed, the invoice delivery team will send out invoices to our B2B Customers in a timely manner.
• Work closely with Sales to reconcile billing discrepancies, eliminate disputes and ensure compliance with accounting standards.
• Ensure successful hand off and collaboration of billable data to local e-invoicing teams.

Management:

• You will closely work with the BPO organization to ensure best in class results are achieved on this OTC Module while ensuring Customer satisfaction and Stakeholder alignment
• Development of Order Management & Billing team into subject matter experts for Ads and Partnership deals.

Process Enhancement and Optimization:

• Identify opportunities to improve Order Management & Billing, implementing best practices to enhance efficiency and accuracy.
• Collaborate with FinTech and Engineering teams to evaluate, enhance, or implement systems and tools to streamline order management and billing workflows.

Reporting and Analysis:

• Develop and maintain KPIs and metrics related to order management and billing processes, providing regular reports and insights to leadership.
• Analyze data to identify trends, areas for improvement, and opportunities for cost reduction or revenue enhancement.

Basic Qualifications

• 6+ years of professional experience
• BA/BS or equivalent experience in Accounting or Finance related field
• Previous experience in Process Improvement, BPO Management, ERP Implementation

Preferred Qualifications

• 10+ years of professional experience in Order Management, Billing, or a similar role within OTC operations, including leading and managing a sizable team.
• Extensive experience in collaborating cross-functionally, specifically in interfacing partnerships with Sales Operations or related departments to drive synchronized and efficient workflows.
• Excellent communication skills, and evidenced ability to communicate with varied audiences in making the complex simple. Proven track record in consulting and influencing with internal business clients, external customers, and a wide range of external service providers, including Business Process Outsourced (BPO)
• A sharp sense of the broader picture, the ability to think strategically and connect the end-to-end scope to design ad hoc process and Policies to support in a fluid and efficient way the aspirations and strategies of the LOBs
• Compelling leadership capabilities evidenced by the ability to gain the trust of partners, negotiate with, influence, and motivate a diverse group of partners of varying levels
• Experience working in a high-growth, high-volume organization
• Familiarity with ERP and OTC software solutions such as Oracle, Salesforce etc.
• Proficient in Microsoft Office Suite, with advanced expertise in Excel
• Strong understanding of internal controls, including Sarbanes Oxley compliance
• Experience or active exposure to advanced technologies e.g., Machine Learning, AI, RPA etc. is a must
• Expertise in SQL with demonstrable expertise in writing complex queries, stored procedures, and functions across multiple database systems
• Certification in relevant areas (e.g., Six Sigma, Project Management) is a plus.

For Chicago, IL-based roles: The base salary range for this role is USD$114,000 per year - USD$127,000 per year.

For Dallas, TX-based roles: The base salary range for this role is USD$114,000 per year - USD$127,000 per year.

For San Francisco, CA-based roles: The base salary range for this role is USD$127,000 per year - USD$141,000 per year.