Uber Sr Strategy Operations Manager Rider Experience 

United States, West Virginia 

873741678

The Impact You'll Have

• Make rider experience the reason people choose Uber. Lead strategy for Uber to be best in class mobility experience, reducing churn and enabling riders to get a ride when they need one
• Dig into our customer data and surface actionable insights on our customer experience and sentiment
• Diagnose and implement opportunities for actionable improvements - collaborate with product owners and others to dig into the data and identify root causes of poor customer experience and retention, outline recommendations and cost / benefit trade offs for key initiatives. Then own execution/resolution of those improvements
• Work closely with stakeholders across Consumer Ops, Driver & Marketplace teams, Community Operations, Legal and Product to scope, test and implement initiatives

The Experience You'll Bring

• Experience: Minimum 5 years of professional experience in consulting, investment banking or similar roles
• Customer-centric: You are obsessed with customer experience. You can zoom out to understand the whole end to end experience, as well as dive in deep to a nitty-gritty problem, not leaving a stone unturned to make sure riders get the best possible experience
• Problem solving: you are naturally curious and are motivated by solving problems, however complicated or ambiguous they may be. You have the ability to break down ambiguous problems by applying structure and using data-driven insights
• Initiative and ownership: You're organised and always on top of your deadlines to ensure nothing gets missed. You have demonstrated ability to coordinate, plan and prioritise tasks across multiple projects
• Speed, resourcefulness, and go-getter attitude: Everywhere you go, you can't help but flex and stretch your strategic thinking, pitching in as needed, but also knowing when to take control and lead a conversation with an engineer, a product manager or a customer service representative
• Stakeholder management: You have proven experience in managing stakeholders at all levels and can effectively handle engagement with multiple partners from different teams, locally and internationally
• Product sense: You know what makes a product experience not just good, but amazing. You work cross-functionally with teams to create integrations that delight users and drive measurable impact

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .