SAP Technology Services Associate 

Mexico, Nuevo León 

873267890

The Role:

As an IT Technology Consultant, you will be responsible for:

• Handling Incidents, Alerts, and Service Requests

• Delivery and maintenance of complex SAP Landscapes by providing technical expertise and support.

• Planning, setup, implementation, and operation of SAP technologies, achieving ambitious SLAs

• Conceptual design, configuration, and administration of server landscapes with focus on Linux Operating systems

• Troubleshooting and resolving any hardware, OS, App and DB related issues that impact the business

• Managing daily operations ensuring high availability

• Proper documentation, definition of technical operational concepts and guidelines for the implemented SAP landscapes and roll out of this information/knowledge to the rest of the team

• Coordination with international teams in global projects / crisis handling / de-escalation initiatives

• While cross-trained in all topic areas (Basis/application, OS and Database), you’ll specialize in one of these areas and own incidents and service requests closure end-to-end

Role Requirements:

• BE / BTech / MCA from a reputable institute

• 1 to 3 years of work experience as Database Administrator in Global Operations team primarily on SAP HANA and ASE Database Platforms and any of the most commercial RDBMS (Oracle, MS SQL Server, DB2 etc.)

• Exposure to automation tools /scripting or processes.

• DB installations and upgrades, Planning, setup and implementation.

• DB Concept on Security, Backup and recovery strategies, System Copies, high availability and disaster recovery strategy, export-import, replication is a must.

• Organize / Structure day2day documentation. • Willingness to take on-call duty/Weekend tasks.

• Basic knowledge on any Public Cloud Domains like Microsoft Azure, AWS and GCP

• Experience working in an international environment, being able to work effectively with international and virtual teams.

• Capable in technical documentation and creation of knowledge-based assets (KBAs).

• Ability to continuously acquire new knowledge proactively and independently.

• Analytical and solution-oriented thinking. • Exposure to ITIL framework Preferred but not mandatory:

• Working knowledge in UNIX/Linux environment, HANA DB and Sybase ASE databases

• Exposure to network services like DNS, LDAP, Samba, sFTP, Sendmail, Postfix

• Scripting experience - Any of Shell, Perl, Python, Go, or similar

• Working experience in Virtualization (XEN, VMware)

• Experience with OS monitoring • Experience on at least one of the public cloud service providers (Microsoft Azure, Amazon Web Services, Google Cloud Platform)

What you get from us

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