SAP Technology Services Manager 

Mexico, Nuevo León 

496684689

Role:

• Manage the team based out of Monterrey, Mexico and ensure business critical results while driving innovation
• Build action plans and make operational decisions on policies, tactics, and critical talent to the function's business success, to ensure strategic delivery
• Drive and deliver team’s established annual goals and develop frameworks to ensure critical key performance indicators for the team are met.
• Track the single budget line
• Direct day-to-day decisions for the team
• Work with, and mentor direct reports
• Handle service escalations
• Manage team performance and build a growth path to develop team members
• Build strategic partnerships with key decision makers in customer & partner organization
• Represent SAP in front of our customers and partners
• Encourage and develop team to cooperate and to freely express their opinions
• Formulate clear objectives and strategies and work assignments
• Be proactive in handling performance issues and social conflicts with timely and constructive team communication
• Listen openly and attentively to fully understand ideas and opinions within the team

Role Requirements:

• Ensure Customer Success: Deliver and keep our promise to customers by ensuring delivery on time with the right quality from the team with a CUSTOMER FIRST attitude
• Drive Simplicity: Build a culture that fosters continuous improvement process with focus on simplifying process, tools and “how we work”
• Develop Amazing Talent: Ensure development of team members to not only do the team tasks with best quality but also to provide opportunities for their growth and development to take up more critical roles in future
• Experience in a Senior or Expert position in the operational business
• Experience in strategic thinking and conceptual design of complex projects & programs
• Solid knowledge of IT and solution
• Experience in customer interaction
• Experience in decision making within own area of responsibility / project
• Expert level verbal and written English communication
• Education - Bachelor / Master degree or equivalents in Business Administration, Computer Science, Engineering, or related field
• Professional Training & Certification - Training in Acting as a Manager (e.g., leading a team, people development, cascading strategy, internal processes & tools) (recommended)
• ITIL Foundation Certification
• Experience in leading virtual cross-border teams is an added advantage
• Previous managerial experience is an added advantage

WHAT YOU GET FROM US

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