SAP Technology Services Associate 

Mexico, Nuevo León 

26361457

The Role:

As an IT Technology Consultant, you will be responsible for:

• Handling Incidents, Alerts, and Service Requests

• Delivery and maintenance of complex SAP Landscapes by providing technical expertise and support.

• Planning, setup, implementation, and operation of SAP technologies achieving ambitious SLA’s

• Conceptual design, configuration, and administration of server landscapes with focus on Linux Operating systems

• Troubleshooting and resolving any hardware, OS, App and DB related issues that impact the business

• Managing daily operations ensuring high availability

• Proper documentation, definition of technical operational concepts and guidelines for the implemented SAP landscapes and roll out of this information/knowledge to the rest of the team

• Coordination with international teams in global projects / crisis handling / de-escalation initiatives

• While cross-trained in all topic areas (Basis/application, OS and Database), you’ll specialize in one of these areas and own incidents and service requests closure end-to-end

Role Requirements:

• BE / BTech / MCA from a reputable institute

• 1 to 3 years of work experience in Linux administration

• IT experience with network services like DNS, LDAP, Samba, sFTP, Sendmail, Postfix

• Experience on at least one of the public cloud service providers (Microsoft Azure, Amazon Web Services, Google Cloud Platform) • Understanding of NFS, BlockDevice, Raid concepts

• Scripting experience - Any of Shell, Perl, Python, Go, or similar

• Working experience in Virtualization (XEN, VMware)

• Experience with OS monitoring, backup/restore, configuration automation technologies (Chef)

• Experience working in an international environment, being able to work effectively with international and virtual teams

• Capable in technical documentation and creation of knowledge-based assets (KBAs)

• Ability to continuously acquire new knowledge proactively and independently

• Analytical and solution-oriented thinking • Basic Knowledge in Network and Storage Preferred:

• Basic knowledge in one or more of the following products: Content Server, Convergent Charging, MDM, GK Software, OpenText, SAP Cloud Connector, TOMCAT, IIS, IDM, SCM Optimizer, SAP Mobile Platform, TREX, Business Connector

• Work experience as Technical SAP NetWeaver Consultant (ABAP and Java Basis Administration)

• Working knowledge in Business Object Products (BOBI, BODS etc)

• Working knowledge in UNIX/Linux environment, HANA DB and Sybase ASE databases

• Exposure to ITIL framework

What you get from us

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