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Google Support Program Manager YouTube Operations United States, New York, New York 873235215
08.09.2025
This role may also be located in our Playa Vista, CA campus.
Applicants in the County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Note: By applying to this position you will have an opportunity to share your preferred working location from the following:.- Bachelor's degree or equivalent practical experience.
- 5 years of experience in program or project management.
- 5 years of experience managing cross-functional or cross-team projects.
- Experience working in customer service, scaled support, vendor operations, or similar roles with experience in support operations, workflows, infrastructure/tooling, channels, metrics, etc.
Preferred qualifications:
- Experience leading tech delivery initiatives and an understanding of the full software development life-cycle.
- Experience collaborating with and influencing stakeholders spanning across multiple organizations and different levels of responsibilities.
- Familiarity with support-related tooling and infrastructure (agentic AI, CRM, telephony, knowledge management, etc.).
- Demonstrated capability of self-initiative, leadership roles, breakthrough thinking, and leading in dynamic environments.
- Ability to work with ambiguity and to identify/prioritize opportunity areas with input from cross-functional teams.
- Excellent organizational, negotiation, multi-tasking, project management and prioritization skills with the ability to manage multiple time-sensitive projects in a fluid environment.
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