Bachelor's degree or equivalent practical experience.
7 years of experience in program or project management.
7 years of experience managing cross-functional or cross-team projects.
Preferred qualifications:
Experience working in program management related to customer service, scaled support, vendor operations, or similar roles.
Familiarity of support workflows, support infrastructure contact centers, support channels, metrics, etc.
Ability to succeed in ambiguity and identify/prioritize opportunity areas with input from cross-functional teams, proactively coming up with potential solutions/improvements.
Ability to take initiative, take on leadership roles, demonstrate breakthrough thinking, and lead and influence in dynamic environments.
Excellent organizational, negotiation, multi-tasking, project management and prioritization skills with the ability to manage multiple time-sensitive projects in a rapidly changing environment.