JPMorgan Team Leader Payments Processing 

Philippines, Quezon City 

871528953

Key Responsibilities would include:-

• Provide overall supervision to the staff during his/ her shift operating window.
• Ensure that all work items are completed as per the agreed SLA.
• Process, stratify and verify transactions, ensuring that transactions are processed in accordance with the documented policies and procedures.
• Monitor the exceptions and ensure that they are resolved in a timely manner.
• Ensure escalation procedures are adhered to at all times.
• Respond in a timely manner to queries and escalations.
• Identify opportunities for improving the efficiency of the process.
• Identify the training requirements of the team members and work with the PM on providing the required trainings.
• Establish excellent relationships with the client operations site with whom the team will need to interact on a regular basis.
• Prepare the weekly / monthly MIS reports.
• Conduct a regular review of the processes and the documented SOP to ensure that it is up to date and that control procedures are effective.
• Track the changes to the procedures and ensure that the team is fully aware of the changes.

Qualifications

• Graduate with Minimum 2 to 4 years — Financial Operations Processing experience, with a strong team management experience in similar environment.
• Experience and a working knowledge of various aspects of International Payment Processing Operations. 4 years of experience in a back office operations of a reputed foreign bank or it’s processing arm/private sector bank/public sector bank as a supervisor would be beneficial.
• Working Knowledge of SWIFT & international payment conventions & practices is a must.
• Good Interpersonal skills to be able to communicate internally & externally and at all levels.
• Excellent written & oral communication skills in English.
• Good people management skills.
• A proactive approach to problem solving, taking ownership of issues and having the determination to follow through. Escalate issues as appropriate.
• Ability to use creative problem solving techniques to solve business issues.
• An acute client focus.
• Strong PC, project management, and analytical skills.
• Knowledge of MS Access, Excel, PowerPoint, and Word.
• Experience of working / partnering with Risk, Audit and Compliance to ensure that the overall organizational objectives are met.