Ensures deliverables are met / Signs off on are completed
Ensure the SOP are followed and controls are adhered and meets SLA
Perform and/or Oversight of day to day operation of a team within Banking Operations responsible reporting of settlement, cash & positions and reconciliations, break research and resolution
Overall responsibility for the completeness, accuracy and timeliness of processing
Review daily/monthly work process, including daily and monthly checklists and see that all tasks are completed
Streamline processes when needed
Contribute to the projects where needed locally or globally
Implementation of new processes to be on-boarded
Cross team training
Effectively communicating instructions and timely escalations
Attend regular group meetings with the Group Managers to ensure constant communication and feedback
Responsible for ensuring a standardized and efficient process
Required qualifications, capabilities, and skills
Graduate with Minimum 3/5 years of work experience in a financial institution
Working knowledge of various aspects of International Payment Processing Operations.
Working/Expert Knowledge of SWIFTS & international payment conventions & practices is a must.
Strong Interpersonal skills to be able to communicate internally & externally and at all levels.
Excellent written & oral communication skills in English.
Proven ability to build strong business relationships within the site and across the business.
A proactive approach to problem solving, taking ownership of issues and having the determination to follow through.
Escalate issues as appropriate.
Ability to use creative problem solving techniques to solve business issues.
Strong PC, project management, and analytical skills.
Understanding of payment processing and local regulatory framework for banking
Exposure to regulatory reporting and related processes.
Ability to interface with management and clients
Demonstrate ability to proactively identify issues and implement solutions
Strong organisational skills, concern for quality & accuracy and working to strict deadlines
Excellent Team Player
Excellent interpersonal skills, customer service orientation
Good understanding of global investment markets and instrument types
A willingness to work hard and go beyond expectations