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JPMorgan Product Delivery Associate - Global Customer Platform United States, Ohio, Columbus 8709920
Yesterday
Play a crucial role in transforming ideas into functional products, while navigating through complex challenges. Develop your skills, contribute to meaningful change, and propel your career in an environment that values growth and learning.
Job responsibilities
- Supports delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while highlighting opportunities to improve efficiencies
- Contributes to change management activities across functional partners and documents adherence to the firm’s risk, controls, compliance, and regulatory requirements
- Documents blockers and impediments to aid with dependency management and resource availability
- Collaborates with the Product Delivery Manager to engage stakeholders and cross-functional partners to manage dependencies and timelines
- Supports Demand, Intake & Prioritization Manager in dependency documentation by creating Line of Business reporting and status documentation
- Serves as initial point of contact for new product requests by reviewing requests from internal stakeholders and ensuring all necessary information is gathered and accurately recorded in the intake system
- Works closely with internal cross-functional teams to align on Initiative/Dependency prioritization and accurately updating/maintaining the book of work documentation
- Communicates effectively with stakeholders to provide updates on the status of requests and prioritization decisions
- Identifys opportunities to streamline and improve the Demand, Intake & Prioritization processes and participate in continuous improvement initiatives to enhance overall efficiency and effectiveness of the Global Customer Platform Intake Team
Required qualifications, capabilities, and skills
- 2+ years of experience or equivalent expertise in product management, project management, or a relevant domain area
- Demonstrated experience or equivalent expertise in product management, project management, or a relevant domain area
- Exposure to operational management and change readiness workstreams
- Strong organizational skills and attention to detail to manage multiple tasks and projects simultaneously
- Ability to work effectively in a team environment and willingness to support team members and contribute to team goals
- Excellent communications skills, both written and verbal
- Strong problem-solving skills to address product intake, demand and prioritization challenges
- Proficiency in Microsoft Excel, data manipulation and data analysis
- Ability to prioritize tasks and manage time effectively to meet deadlines
- Willingness to learn and adapt to new tools, processes and technology and having the flexibility to adjust priorities based on changing business needs
- Strong interpersonal skills to build relationships with stakeholders and a proactive attitude
Preferred qualifications, capabilities, and skills
- Emerging knowledge of product release and deployment processes
- Familiarity with Jira Align, Microsoft Teams, PowerPoint and Confluence (data visualization tools such as Tableau is a plus)
- Internship or relevant work experience in tech product management, supply chain, or a related field is a plus but not required
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