EY EMEIA Payroll Coordination Senior 

United States, New Mexico 

869847209

Responsibilities

• Act as the SMO for multi-country clients and implementations.
• Support the engagement team with the global MCPO delivery of multiple clients and all client escalations.
• Coordinate with cross-functional teams, including sales, operations, and technology, to ensure seamless integration and delivery of payroll services.
• Contribute to continuous improvement. Leverage Global Payroll Operate tools, technology, methodology and processes.
• Develop and maintain strong stakeholder relationships and support the engagement team with client-related communications.
• Support the preparation for regular client reviews and preparation of reports on progress, challenges, and solutions to stakeholders.
• Coordinate annual rollover tasks, such as calendar preparation and EY tool updates.
• Work with the engagement team to address escalations, resolve issues, prepare root cause analysis, and communicate outcomes to account teams.
• Support the processing of scope changes and related contract adjustments, including change requests and documentation updates.
• Be involved in client-related change management efforts, including the adoption of new tools, processes, and system upgrades.
• Support the EP/EMs on client budget preparation, handle invoice management.
• Manage client and EY team access to engagement platforms.
• Provide ad-hoc support to clients and EY teams for service-related inquiries and tasks.
  

Skills / Knowledge / Experience

• Degree and/or equivalent professional qualification
• Minimum 5 years of work experience
• Understanding of payroll processes
• Project Management experience and skills
• Problem solving skills
• Client service experience and skills
• Strong analytical skills, interpersonal, and written/verbal communication skills
• Problem-solving ability and attention to detail
• Excellent English language skills
• Flexibility to operate in a global across-time-zones environment