EY EMEIA Payroll Coordination Manager 

Spain, Catalonia, Barcelona 

921073142

Responsibilities

• Act as the Engagement Manager for multi-country clients
• Manage global MCPO delivery for multiple clients and handle all client escalations.
• Coordinate with cross-functional teams, including sales, operations, and technology, to ensure seamless integration and delivery of payroll services.
• Drive innovation and continuous improvement by leveraging Global Payroll Operate tools, technology, methodology, and processes.
• Provide thought leadership.
• Manage and mentor teams, fostering a culture of excellence and transmitting global methodology and best practices to all team members.
• Develop and maintain strong client relationships, acting as the primary point of contact for all client-related communications.
• Conduct regular client reviews and provide detailed reports on progress, challenges, and solutions to stakeholders.
• Identify opportunities for process optimization and drive the implementation of innovative solutions to enhance service delivery.
• Proactively manage risks and issues, ensuring that any potential impacts on client service are effectively mitigated.

Skills / Knowledge / Experience

• Degree and/or equivalent professional qualification.
• A minimum of 5 years of global payroll experience in payroll operations or management, with a strong focus on international payroll.
• Payroll subject matter expertise or relevant experience.
• Proven track record of managing large-scale, complex projects in a global context.
• Strong project management experience and skills.
• Problem-solving abilities for highly complex issues.
• Innovative mindset to improve processes and procedures.
• Client service skills and experience.
• Excellent conflict resolution and communication skills.
• Excellent leadership and team management skills, with the ability to inspire, motivate, and coach cross-functional teams of tax professionals.
• Fluent written and spoken English.
• Strong client-facing and communication skills, with the ability to build and maintain relationships at all levels of an organization.